Head of Operations & Business Management

Head Of Operations
David Energy is creating a new kind of power company. We offer cheaper and cleaner energy than traditional Retail Electricity Providers (REPs) can, and we do so economically because we can tap into renewable supply (e.g. solar) and controllable capacity (e.g. batteries) anywhere it exists, including "behind" customers' electricity meters. We're a series A company aiming to run the grid on clean energy 24/7/365.
We're rapidly scaling our "Beat the Utility" product which guarantees small commercial customers that their total electric spend will be less than their incumbent utility. We can make this guarantee because our technology and risk management unlock value that is not available to the utility. We're currently operating in NYC (NYISO Zone J) and scaling toward hundreds of new customer locations per month, with plans to expand to additional zones and ISOs across the Northeast.
We're looking for a highly accountable, execution-driven, technical Head of Operations to own and scale the company's field operations, hardware implementation, enrollment operations, billing operations, and customer support during a critical growth phase.
Reporting to the COO, the Head of Operations is responsible for building the operational foundation that supports rapid deployment of permissionless DER's (e.g. Batteries and Thermostats), accurate enrollment, correct billing, and reliable customer support as the business scales. This role is hands-on and close to the work, with direct ownership of execution today and responsibility for building systems, processes, and teams that will support the company as complexity increases.
You will work in tight partnership with Product, Engineering, and Sales to ensure hardware, systems, and workflows are designed for real-world execution, auditability, and scale-not manual heroics.
Own Enrollment & Billing Operations

Own end-to-end enrollment and billing operations, from readiness and submission through usage validation, invoicing, and exception resolution
Ensure high accuracy, timeliness, and consistency across enrollment and billing processes
Design and implement operational controls, reconciliations, and monitoring to prevent defects and surface issues early
Develop and own enrollment and billing operational metrics and KPIs and lead root-cause analysis and remediation when performance slips
Own Field Operations, Hardware Implementation, and Procurement

Own hardware implementation and field operations, including installation readiness, commissioning, and handoff to steady-state operations
Build and maintain field playbooks, installation standards, and deployment workflows
Manage installers, hardware vendors, and field service partners, including SLAs and performance accountability
Resolve deployment failures, commissioning issues, and field-driven escalations
Own battery and thermostat procurement and supply chain management
Lead Customer Support Operations

Own Customer Support as an operational function integrated with enrollment, billing, and field operations
Use support data to identify systemic issues and drive permanent fixes
Define and own KPIs, operating rhythms, and escalation frameworks across operations
Reduce manual work, rework, and customer-impacting errors through better process and system design
Build SOPs and documentation that support training, audits, and business continuity
Compliance, Risk & Controls

Ensure enrollment, billing, field operations, and support comply with applicable regulatory, contractual, and safety requirements
Identify operational risks and implement controls appropriate for a scaling organization
Support audits, partner reviews, and regulatory inquiries
Build the Operations Function

Build, manage, and develop an operations team across enrollment, billing, field ops, and customer support
Create a culture of execution, ownership, and continuous improvement
7–10 years of experience owning complex, execution-heavy operations in a scaling company

• Direct experience leading complex back office operations in a data-intensive or regulated environment
• Experience overseeing hardware deployments, field operations, or physical infrastructure implementations
• Strong team builder who is comfortable being hands-on while building systems that can scale
• Strong analytical and systems mindset, with experience using data to manage performance (SQL preferred)
• Base salary of $175,000 – $210,000 plus equity, depending on experience
• Group medical and dental insurance
• Flexible vacation / PTO policy
• NY based role with hybrid office culture