Head of Operations Management (m/w/d)

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. Buck Plastic Surgery is a premier destination for advanced aesthetic and body contouring treatments, offering a comprehensive range of non-surgical and minimally invasive services in a modern, patient-focused environment. Known for delivering natural, high-quality results, the clinic combines cutting-edge technology with a highly personalized approach to care.

Bucky , a world-renowned, board-certified plastic surgeon recognized for his expertise, innovation, and commitment to excellence in aesthetic medicine.

As part of a growing and dynamic organization, Bucky Plastic Surgery offers the opportunity to work alongside experienced professionals, access best-in-class resources, and contribute to the continued expansion of a leading name in the aesthetics space.

Director of Operations
As the Director of Operations, you’ll serve as both the operational driver and the patient experience champion of the practice. You’ll ensure daily operations run seamlessly while creating a service environment that exceeds expectations for every patient. Direct day-to-day operations across medspa services, ensuring efficiency and consistency.

Implement and monitor standard operating procedures (SOPs) to support smooth clinic operations.

Track key performance indicators (KPIs) related to efficiency, service quality, and patient outcomes.

Monitor patient feedback and satisfaction surveys, and implement improvements based on insights.

Coach staff on both technical workflows and customer service excellence.

Foster a culture of accountability, teamwork, and continuous improvement.

Manage staffing schedules to balance operational needs and patient demand.

Manage vendor relationships, inventory, and supply chain efficiency.

Provide operational and financial reports to leadership with recommendations for improvement.

Compliance, Safety & Risk Management

Maintain compliance with all healthcare regulations, licensing, and accreditation standards.

Safeguard patient privacy by ensuring HIPAA compliance and secure data practices.

Drive clinic growth by coaching providers, setting clear goals, and tracking KPIs to ensure accountability and consistent performance.

Collaborate with marketing and outreach teams to ensure smooth execution of promotions and new services.

Analyze trends in patient demand and operational data to identify opportunities for growth.

Aesthetic Industry Perks