Full Time Front Desk Receptionist

ECPC Administrative Support (Non-Clinical)Goldsboro,North Carolina

Status: Full-Time, Non-Exempt

Schedule: Monday - Friday 7:30a - 4:30p

East Carolina Pain Consultants (ECPC) is a division of East Carolina Anesthesia Associates that treats all aspects of chronic pain management at various locations throughout North Carolina. We pride ourselves in taking a multidisciplinary approach, utilizing interventions, physical therapy, psychological counseling, pharmacological modalities and education to serve our patients and allow them to achieve optimal function and pain control.

Our division in Goldsboro offers a full scope of in-office procedures focusing on treating pain at the source. Our clinic is equipped with a full fluoroscopy suite that can perform ultrasound guided injections. We also perform neuromodulation, implantable technologies, an array of other injections and medical management.

We are seeking a friendly and professional front desk receptionist to join our tenured and experienced team in Goldsboro. If you feel you may be a fit, we welcome you to apply via our career site.

The Front Desk Receptionist is the first person to acknowledge and greet the patient upon their entrance to the clinic, so a professional and friendly attitude is essential for this role. The receptionist will complete various duties throughout the front desk area that includes but is not limited to answering phone calls, checking in patients, verifying insurance, and processing payments. The Front Desk Receptionist will:

Pages clinic personnel as appropriate, and obtains and communicates messages in an accurate and timely manner.

Verify insurance and patient financial responsibility.

Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines. notifies appropriate clinic personnel.

Utilize eClinicalWorks Electronic Medical Record (EMR) system to obtain or document patient information.

Obtain and enter all authorization and correspondence relating to referrals in patients charts and computers.

Schedule outpatient appointments/testing and hospital admissions upon request.

Document no shows in patient's chart for missed visits.

Abide by patient confidentiality regulations to protect the patient and clinic/practice and adheres to HIPAA regulations.

Prepare correspondence, memos, forms, and other typing as requested by the supervisor.

High school diploma.

Two years’ medical front desk receptionist experience required.

Knowledge of medical terminology and insurance verification.

Knowledge of prior authorizations and referral management is preferred.

Ability to communicate and collaborate effectively with staff, physicians, and external customers.

Strong ability to multi-task and move from one project to another.

Work performed in an office environment.

Involves frequent contact with patients, physicians, and medical office staff.

Physical activity can be irregular and fast-paced regularly.

Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment.

Must be able to lift 50 pounds with no assistance.

Disability insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

On-the-job training

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.

#