Concierge Shift Lead

Overview Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident’s needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you’ll be the friendly, reliable presence our residents depend on. Apply now and be a key part of our commitment to outstanding service.

Key Responsibilities Provide Class “A” customer service - Building a good rapport with tenants and going above and beyond whenever possible

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Respond to tenant questions and complaints in a timely manner

Ensure that only authorized individuals enter the building

Manage incoming phone calls and direct them to the appropriate destination

Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed

Work scheduled shifts

Qualifications High School Diploma or equivalent (GED)

Strong customer service background

1 year of concierge or high-end customer service experience is preferred

Must be able to work weekends

Ability to work holidays required. Flexibility to pick up additional shifts, as needed

Proficient in Microsoft Office, particularly Outlook, Word and Excel

Must be customer-focused and results-oriented

Self-directed and able to work independently, with minimal supervision

Competitive Salary with Bonus Potential

Medical, Dental, Vision, 401K Match, Life Insurance

Housing Discount

These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. Any award under this program is subject to its rules and may depend on individual and organizational performance.