Bartender/Guest Services

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. Reporting to the Food & Beverage Manager, the bartender oversees the running of the bar, provides a pleasant customer experience, making and serving drinks and serving food.

Education: High school diploma or its equivalent. Bachelor's degree or higher in related field preferred.
Experience in food & beverage services.
Excellent organizational and computer skills.
Strong verbal and written communication skills in English.
Results oriented with the ability to be flexible and work well under pressure.
Ability to work a flexible schedule: weekends, holidays, PM, and overtime when needed.
Must possess basic computer skills
Must show basic computer proficiency such as with MS Office (Word, Excel, Powerpoint, etc.)
Must be knowledgeable about applicable laws regarding the operation of hotels and restaurants.

CERTIFICATES, LICENSES, REGISTRATIONS

Washington State food handlers permit.
MAST 12 beverage service permit.
Preparing alcoholic or non-alcoholic beverages for bar and patrons. Interacting with customers, taking orders and serving snacks and drinks. Assessing bar customers' needs and preferences and making recommendations.
Communicate inventory needs to managers and leads.
Follow the company's brand standards and code of business conduct.
Attend necessary training sessions as required by a training manager in accordance with any training plans.
Adhere to hotel grooming standards at all times
Use professional and polished language in all written and oral communication
Lead with passion and enthusiasm with a commitment to excellence and a creative approach
Ensure the implementation of the highest standards in guest service, constantly seek out ways to improve product and service as well as increase volumes and profits
Follow department policies, procedures and service standards
Follow all safety policies
Oversee for cleanliness, organization and housekeeping/maintenance standards
Stand for an extended period of time or for an entire work shift.
Enter and locate work-related information using computers and/or point of sale systems
Supervise employees' compliance with sanitation, cleanliness, fire prevention, health and safety standards.
Represent Lotte Hotel's service standards to all customers and provide them with distinguished services.
Respond to customer requests promptly and with accuracy
Predict customer needs and strive to resolve complaints
Maintain a high level of knowledge concerning hotel services in communicating with customers

POLICIES AND PROCEDURES

Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Adhere to cash handling policies and procedures stipulated in the Cashier Bank Contract
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.

Comprehensive benefits package including medical, dental, vision, and life insurance on first day of employment

• Paid time off, paid holidays, and wellness days.
• 401(k) retirement plan with company match.
• Complimentary meals and hotel discounts.

This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Team members will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team member will actively follow the Lotte Hotel Seattle policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.