Head of Operations & Business Management

BGI Security, LLC BGI Security, LLC is a trusted provider of professional security services, delivering reliable protection through highly trained personnel and proven operational protocols. We serve both commercial and federal clients, maintaining high standards and a mission-focused culture. Our team includes experienced professionals, military veterans, and former law enforcement officers who share our commitment to excellence and integrity. Our goal is to ensure the safety and security of our clients’ facilities while providing a rewarding workplace for our employees.

Position Summary The Private Security Operations Manager is responsible for the overall leadership, coordination, and performance of security operations across assigned contracts, facilities, or regions. This position ensures effective security service delivery, regulatory compliance, personnel management, risk mitigation, and client satisfaction. The Operations Manager serves as the primary liaison between executive leadership, clients, and field personnel.

Operational Leadership Oversee daily security operations across multiple sites or contracts.

Monitor performance metrics, KPIs, and service delivery standards.

Conduct site inspections and quality assurance audits.

Develop and execute project plans to ensure successful service delivery.

Allocate and manage personnel, budget, and equipment resources effectively.

Personnel Management Recruit, hire, train, and retain qualified security personnel.

Supervise Site Supervisors and Shift Leads.

Conduct performance evaluations and implement corrective action as needed.

Manage scheduling, timekeeping, and payroll approvals.

Client and Stakeholder Relations Serve as the primary point of contact for assigned clients.

Conduct regular client meetings and performance reviews.

Support business development efforts and contract renewals.

Compliance and Risk Management Ensure compliance with federal, state, and local regulations, including licensing requirements.

Ensure security personnel maintain required certifications, including firearms and CPR/AED when applicable.

Identify and manage operational risks and implement mitigation strategies.

Financial Oversight Manage operational budgets and labor costs.

Review invoices and monitor contract profitability.

Training and Development Develop and implement ongoing training programs.

Ensure compliance training and certifications remain current.

Participate in required training sessions and safety briefings.

Required Qualifications Bachelor’s degree in Criminal Justice, Business, Operations, Public Administration, or related field preferred. Minimum 5 to 7 years of experience in security operations, law enforcement, or related field.

Minimum 3 years of supervisory or management experience.

Demonstrated leadership and operational management experience.

Strong knowledge of security best practices and risk mitigation strategies.

Experience overseeing government or commercial contracts.

Proficiency in Microsoft Office and workforce management software.

Ability to handle confidential information with discretion.

Experience managing multi-site or multi-state operations.

Experience with access control and surveillance systems.

Crisis Management and Decision‑Making

Strategic Planning

Financial Acumen

Regulatory Compliance

All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, or any other legally protected status. We are committed to building a diverse and inclusive team and believe that representation from a wide range of backgrounds is essential to our success.

Commitment to Veterans BGI Security is a proud veteran‑owned organization dedicated to honoring those who have served. We actively recruit, hire, and support military veterans and their families, recognizing the valuable skills, discipline, and service they bring. At BGI Security, you will find a workplace where integrity, commitment, and community matter.

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