Head of Business Analysis and Planning

Manager, AAdvantage Member Strategy
Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. Feel free to enrich both your personal and work life and hop on board!
The Manager, AAdvantage Member Strategy is critical to shaping how millions of members earn, redeem, and engage with the AAdvantage® program across American Airlines and its global partner ecosystem. This role sits at the intersection of member insights, mileage economics, and partner strategy, translating data and feedback into actionable insights, leading monetization initiatives, and aligning accrual and redemption strategies with airline partners. By connecting cross-functional teams including Analytics, Revenue Management, Partnerships, Marketing, Finance, and IT, the role drives coordinated decision-making that enhances member value while optimizing program economics.
Translate AAdvantage member feedback and data into clear insights and coordinated actions across cross-functional teams
Analyze financial statements and program performance to assess profitability and identify opportunities for optimization
Develop business cases and financial models to support new initiatives, partnerships, and program enhancements
Collaborate with Finance, Marketing, Digital, and partner teams to ensure alignment on strategy and execution
Education & Prior Job Experience: Bachelor's degree in Finance, Accounting, Economics, or related field
~5+ years of experience working with financial statements and financial analysis

Education & Prior Job Experience: 5+ years of experience using financial software and analytical tools
Foundational knowledge of accounting concepts and financial reporting principles
Master's degree in Finance, Economics, or a related field
Experience in loyalty programs, airline industry, or customer strategy
Advanced experience with financial modeling and forecasting
Experience working with large datasets and business intelligence tools
Strong financial analysis and modeling skills
Proficiency in financial software (e.g., SAP, Oracle, Hyperion, or similar platforms)
Advanced Microsoft Excel and data analysis capabilities
Strategic planning and problem-solving skills
Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American. From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.