Ambassador - Weekend Shifts

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its ministry is motivated by the love of God. The Client Ambassador is a customer-service oriented position at The Salvation Army Bell Shelter, a residential housing and services facility for single adults experiencing homelessness. The duties of the Client Ambassador include ensuring all clients understand and comply with facility rules, including explaining rules as necessary, and maintaining written records as required. The Client Ambassador will also monitor and assist with the cleanliness of the facility, including restrooms; answer incoming phone calls and direct them to the appropriate individuals in a timely and professional manner; provide basic information about the facility and programs as necessary; maintain a safe environment inside and outside of the facility; perform thorough rounds throughout each assigned shift; observe activity around the facility on the reception office video monitors at all times, and investigate/report activity and incidents as necessary; Perform all other duties as assigned by the Client Ambassador Manager.

Client Support & Front Desk Operations

Provide professional, respectful, and responsive support to participants.

Monitor the front desk and respond to participant requests, questions, and needs.

Assist participants with navigating shelter services, resources, and daily operations.

Support participant engagement and promote a safe, welcoming, and respectful shelter environment.

Support medication-related monitoring and other participant wellness activities within the scope of the position.

Documentation, Communication & Shift Coordination

Maintain accurate and timely shift logs, participant records, incident reports, and other required documentation.

Communicate relevant participant concerns, incidents, and operational issues during shift pass-downs.

Facility Operations & Teamwork

Support cleanliness, organization, and proper functioning of participant and common areas.

Assist with daily shelter operations and activities as assigned.

Follow all Salvation Army policies, shelter procedures, and program expectations.

Perform other duties as assigned to support the effective operation of Bell Shelter.

This position involves primarily field-based work with regular duties at the shelter and office responsibilities. The position requires use of standard office equipment and may involve travel to housing appointments, community agencies, and other locations. Evening, weekend, holiday, extended-hour, or emergency work may be required based on program needs. Reasonable accommodations may be provided for qualified individuals with disabilities.

High school diploma or equivalent, with a minimum of six months of experience working with individuals experiencing homelessness and/or vulnerable populations.

Experience in mental health and/or addictions fields preferred.

Understand and support the mission of The Salvation Army.

Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.

Ability to effectively use office equipment (fax and copies).

Must be able to work any shift and/or assigned schedule.

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