Head of Services - Support and Managed

Convention Services Manager

Coast Seattle Downtown Hotel by APA

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

We are looking for a Convention Services Manager who thrives on creating seamless, memorable event experiences and building strong client relationships. This is an opportunity to take ownership of meetings and events from start to finish, working alongside a collaborative team that values service excellence and attention to detail.

As Convention Services Manager, you will be the primary on‑site contact for clients, ensuring their event experience is smooth, organized, and aligned with expectations.

Event Planning & Execution

Coordinate and service all assigned group meetings and events from contract handoff through completion

Be present on‑site for events, including evenings and weekends, as required

Respond to client needs promptly and professionally, delivering a service‑first experience

Achieve approximately 4–5 catering contracts per month (based on business levels)

Build relationships that support repeat business and long‑term client partnerships

Ensure event billing is accurate and coordinated with Accounting

Maintain CRM data, including activity tracking, notes, and pace reporting

Support month‑end reporting, forecasting, and event reconciliation

Team & Administrative Support

Perform administrative tasks and client communication

Support marketing initiatives and maintain organized sales office practices

Contribute to social media engagement in alignment with Coast Hotels brand standards

Strong understanding of event planning, banquet operations, and group servicing

Experience with hotel systems (HMS / CRES) and CRM platforms

Exceptional organizational and time management skills

Strong communication and relationship‑building abilities

Ability to manage multiple events in a fast‑paced environment

Flexible availability, including evenings, weekends, and holidays

If you’re ready to take the next step in your hospitality career and be part of a team that values service, accountability, and community— apply today and make an impact with Coast Hotels.

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