Plumber - Customer Service Experience

Description

We are hiring for a Residential Service Plumber!

We are seeking a skilled and customer-focused Licensed Residential Service Plumber to join our team. This role is responsible for delivering high-quality plumbing services to residential customers while adhering to safety standards, plumbing codes, and company procedures. The ideal candidate will combine technical expertise with administrative proficiency to support service operations and ensure compliance with state regulations.

What We Offer

• Competitive Pay & Bonuses: Commission on jobs sold and completed, weekly cash bonuses, and monthly bonuses. On target earnings between $170,000-$280,000 annually , based on performance.
• Customer Review Incentives: Monthly bonuses for positive customer reviews that contribute to our reputation.
• Training & Meeting Compensation
• Company vehicle, gas card and ability to dispatch from home!

~ Comprehensive Benefits Package:

• Health insurance with 75% employer-paid premium for employees, 50% for dependents.
• 401(k) matching
• Paid time off, including 6 holidays and two weeks of vacation.
• Supportive Resources: Uniforms, vehicle access, and technology provided for success in the field.

Journeyman Key Responsibilities

Diagnose, troubleshoot, and repair residential plumbing systems, including water heaters, drains, fixtures, and piping.

Install and maintain plumbing systems in accordance with industry standards and local building codes.

Provide exceptional customer service by clearly explaining diagnoses, solutions, and costs to customers.

Conduct routine inspections and preventative maintenance services to avoid plumbing emergencies.

Work with office staff on prepare and submit required documentation for plumbing permits and ensure compliance with state and local codes.

Stay up-to-date on regulations and certifications required for plumbing services and administrative licensing.

Requirements

Valid PL01 or PL02 license (Washington State, or Idaho) REQUIRED

Valid Administrative License (Admin License).

Strong diagnostic and problem-solving skills in residential plumbing systems.

Customer Service & Sales Experience: Previous experience in face-to-face customer service and a strong focus on presenting and selling comprehensive solutions.

Strong communication skills and a commitment to representing South West with professionalism.

Experience with ServiceTitan or similar platforms for efficient job tracking and invoicing.

South West Plumbing is an equal opportunity employer. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, veteran status, physical or mental disability, marital status, and other protected groups or activities, in compliance with all applicable federal and state laws.

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