Head of Operations **URGENT**

Overview
Position : Operations Manager
Department : Red Shield Family Residence
Availability of Position : Immediate
Schedule : Full Time, some evenings and weekends required
Reporting Relationship : Assistant Director
Salary/Grade : 11 E
About the Red Shield Family Residence & Eliza Shirley House : The Salvation Army offers safe and welcoming emergency housing programs offering loving, respectful, compassionate, and non-judgmental services to empower residents to strive towards self-sufficiency. All family configurations, including families with teenaged children, and single men with children are accepted. Primarily, we serve young mothers with infants and single mothers with school aged children.
The Salvation Army is hiring and offers truly excellent benefit package to eligible employees including:

Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
Employer funded Pension Plan (company contributions begin after 1 year of employment)
Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
Flexible Spending Accounts
Remitted Tuition Program
Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
Most importantly – a job with a good purpose!
Responsibilities
Description of Position: The Operations Manager is responsible for upholding the safety and welfare of shelter residents. The Operations Manager supervises House Managers and Resident Advisers; maintaining confidential employee files and upkeeping employee backgrounds and required trainings. The Operations Manager is responsible for ensuring there is adequate coverage on all shifts to maintain safe staffing levels and is responsible for managing house management staff callouts. The Operations Manager ensures efficient acceptance of referrals through the Office of Homeless Services ensuring we are meeting contracted placement requirements. The Operations Manager implements the resident savings program and works with Case Managers to complete required documentation. The Operations Manager is expected to take calls at home and respond to issues that may arise in the facility and provide support to House Management staff.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.
Qualifications
Requirements:

Possess a GED or High School Diploma or BSW.
Have 5 plus years working in a residential program preferred.
Must be able to read, write, and speak well in English.
Must have computer skills in Microsoft Word and Excel and be proficient in the ability to utilize the internet.
CPR and Crisis Management Training a plus
Pennsylvania's Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check. In addition, completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
Must understand and support for the Mission of The Salvation Army.
Contact: Please submit all resumes and cover letters online only as instructed below.
Current Salvation Army Employees can apply online at
Prospective employees can apply online at
No phone calls please.
Released by the Divisional Human Resources Department on 6/16/26
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All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.
The Salvation Army’s Mission Statement
The Salvation Army, an international movement, is an evangelical part of the universal Christian church.
Its message is based on the Bible. Its ministry is motivated by the love of God.
Its mission is to preach the gospel of Jesus Christ
and to meet human needs in His name without discrimination .
Requisition No. 2631