Head of Programme Management

Title: Federal Program Manager

Location: Remote-US

Delivered with trusted science and the very best test taker experience. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.

At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. The Program Manager in PSI's Federal Program Management team is responsible for project implementation for PSI's federal client solutions, with overall accountability for project success factors including costs, schedules, quality, customer satisfaction, and evaluation of outcomes.

This is a permanent role (full-time), with flexible working but core availability through Monday-Friday office hours. The role is performed remotely, with occasional opportunities to travel available for meetings, in-person workshops and delivery.

Reviews specifications and/or project plans and ensures team members meet project goals accurately and timely. Provides leadership, coaching, and mentoring for staff.

Provides excellent customer service to clients and partners who use the company developed web-based software solutions. Acts as a liaison for clients and maintain solid customer relationships by handling their questions and concerns with speed, accuracy, professionalism and a sense of urgency. Lead efforts in developing initiatives to improve the customer experience regarding project management. Ability to support multiple web-based software products and processes. Works with customers to develop project scope of work documents and project plans.

Works with appropriate customers to identify and coordinate new system developments and/or enhancements.

Leads and/or facilitates planning sessions to build consensus among project team members regarding task definitions, task sequencing, and task interdependencies within the project.

Prepares, maintains and communicates project plans. Prepares project reports and presentations for program and project status meetings. Identifies, tracks, monitors and communicates project related issues, scope changes, variances and contingencies that may arise during the implementation of projects.

Assesses situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.

Displays a willingness and ability to work effectively within the decision making and organizational structures of the company. Develops and fosters effective collaboration between departments and others (inside and outside of the organization) to ensure a Role Profile Program Manager integrated approach to providing services and fulfilling the organization's goals and objectives.

Education to Bachelor's degree level in related field such as business or program management.

Strong proven experience as a program manager is required.

Must be a US citizen and able to obtain US government security clearance.

Proficiency in using web-based project management platforms like MS Project or Jira is required.

Extensive stakeholder management experience required.

Prince2 / PMP / Agile experience/knowledge required.

Experience in the testing industry and with assessment delivery platforms is a plus.

Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions

Generous Time Off: Enhanced paid time off/annual leave policies

Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:

US: Dental, vision, life, and short-term disability insurance

UK: Medical cashback plan including dental, vision, and income protection

Flexible Spending Accounts (US)

Employee Assistance Program (EAP): Confidential support whenever you need it

Regular global wellness initiatives to help you stay healthy and inspired

Tools and support to help you grow personally and professionally

Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.