Head of Learning and Development / L&D

Join to apply for the Manager, Learning and Development role at The Charleston Place
Join to apply for the Manager, Learning and Development role at The Charleston Place
Founded in 2021, BHC is a Charleston, SC-based luxury urban resort destination whose sole purpose is to create meaningful ways for people to connect and share extraordinary experiences. With a focus on generational ownership and longstanding partnerships, BHC is building a portfolio of interconnected hospitality and entertainment experiences designed to stimulate the senses and enrich lives. The collection originated with the acquisition of BHC’s flagship property The Charleston Place, a landmark in the heart of historic downtown Charleston, and has continued to grow with the development of The Cooper, downtown Charleston’s only luxury waterfront hotel, opening in 2025; Sorelle, a multi-level Italian restaurant concept; The Learning & Development Manager is responsible for designing, implementing, and managing all learning and development initiatives to enhance the colleague experience and drive operational excellence. Collaborating closely with department leaders, the L&D Manager fosters a culture that reflects the company’s mission, vision, and values while enhancing colleague development and guest service excellence. This role also oversees the coordination, delivery, and implementation of corporate training initiatives and will support the development of tailored learning programs that address specific colleague needs while aligning with corporate structures and guidelines.
Lead the execution of property-wide learning and development programs, including Forbes Five-Star training, new hire orientation, compliance training, and leadership development.
Ensure all colleagues understand and embody luxury hospitality service standards, aligning training programs with Forbes Five-Star expectations.
Assess training needs and curate relevant content, such as training manuals, digital resources, and instructional videos, to support colleague growth.
Facilitate engaging and interactive training sessions using various methods, including in-person workshops, e-learning modules, and on-the-job coaching.
Ensure all colleagues receive essential compliance training, including safety, ethics, and legal requirements.
Collaborate with department managers to create a monthly departmental learning and development action plan and calendar
Work closely with department heads to tailor training programs that enhance operational performance and guest service excellence.
Monitor guest and colleague feedback, including Forbes and internal quality audits, to continuously improve training effectiveness.
Support career growth and retention efforts by establishing development paths for colleagues aspiring to leadership roles.
Maintain clear communication with senior leaders and department managers regarding training initiatives and colleague progress.
Build relationships with local training providers, universities, and professional organizations to support colleague development opportunities.
Bachelor’s degree in Human Resources, Hospitality, Business Administration, or a related field (preferred).
3+ years of experience in Learning & Development, Human Resources, or Training roles, preferably in luxury hospitality.
Strong facilitation, coaching, and presentation skills.
Strong organizational and time management skills, with the ability to balance multiple training initiatives.
Proficiency in Microsoft Office and e-learning platforms.
Ability to stand, walk, and move around the property for extended periods (up to 8 hours per shift).
Capability to lift and carry materials, training equipment, or presentation tools (up to 25 lbs).
Strong vision for reading documents, using computers, and assessing training materials in both digital and print formats.
Ability to speak clearly and project voice for training sessions in large and small group settings.
Manual dexterity to operate a computer, handle paperwork, and utilize multimedia training tools effectively.
Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.
Employment type Employment type Full-time
Job function Job function Training
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