Registration Ambassador

The Patient Ambassador will play a crucial role in ensuring a positive and comforting experience for patients and their families within a healthcare setting. The Patient Ambassador will provide patient services and administrative support in ancillary operations. The Patient Ambassador will interact with patients, physicians, and other staff under moderate supervision in a courteous manner. Proactively approach and greet visitors while maintaining an atmosphere of warmth, personal interest, and positive concern

Complete computer-aided registration with patients professionally and courteously

Update systems as needed to ensure accurate registration in accordance with department standards.

Communicate hospital policy and procedure to patients, visitors, and staff with respect and consideration

Patient Ambassadors are required to move extensively around the work area

Speak up when team members appear to exhibit unsafe behavior or performance

Attend carefully to important details, practicing the STAR method - Stop, Think, Act, and Review- to self-check behavior and performance

Keep individuals and registration kiosks organized to prevent crowding

Maintain office supplies, equipment, and reference materials

All Ambassadors are responsible for the information distributed via e-mail. Committed to diversity and recognizes the value of cultural and ethnic differences

Demonstrate personal and professional integrity

Identify opportunities to improve administrative processes

Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Understand and comply with Information Security and HIPAA policies and procedures at all times

High School Diploma or equivalent is required

1 year of experience in healthcare or 2 years of comparable experience in customer service

Ability to speak Spanish is desired

Broad knowledge of administrative processes and/or customer service skills

Basic computer knowledge

Must possess the ability to resolve problems and respond to complaints positively and productively

Complete Patient Access training curriculum and pass all competency assessments

Proficiency in Microsoft Office Suite

Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses

Gracious and welcoming personality for customer service interaction

Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.

operate tools and other office equipment such as computer, computer peripherals and telephones; Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

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