Head of Operations (Remote)

Position Summary: 60% - Operations: The Operations Manager partners with the Branch Manager in supervision of the local scheduling and real-time operations that facilitate the maximization of resources. This position strives to achieve customer: satisfaction, productivity, product development, service and quality, schedule adherence, and Budget goals.
20% - Safety : In addition to the daily operations of the branch, the Operations Manager will work to eliminate or control any hazardous conditions created from a variety of issues to create a safe working environment. They will also be responsible for training, incident reporting/monitoring, and development of emergency response.
The Operations Manager must be willing and able to implement and develop these efficiencies and have communication with the Plymouth office in facilitation of existing and future technologies.
Operations:
Delegate duties as needed, ie material stock and yard upkeep and cleanliness
Ensure standards for cleaning, repair, and refurbishment of each unit to follow company policy.
Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.
Maintain a qualified staff consisting of both employees and contractors
Manage oversight of stock assignment to branches
Develop and build relationships with vendors, manage partnership pricing structure
Recruit and evaluate vendors/contractors who are capable of completing work outside of Satellite's operational capabilities.
Manage purchasing and expense associated with the maintenance of the yard and equipment
Implement best practices for inspections, storage, and inventory levels
Perform inbound inspections and implement/develop Quality Control policy
Maintain truck and vehicle fleet
Plan, organize, direct, audit, and control all safety activities, training, safety manuals, and safety process and procedures
Identify potential problems and risks
Enact and evaluates contingency plans as needed for a variety of safety projects and programs
Investigate and respond to safety issues and conduct analysis to determine "root causes"
Assist with the development and implementation of new hire orientation and training on all repairs and maintenance procedures to insure safe practices
Establish, maintain, and administer programs and best practices for repair, maintenance, delivery, set-up, tear down, and freight functions to ensure procedures are completed safely
Partner with leadership team to manage and implement the Safety Committee, safety training, and other awareness programs, promote employee involvement with safety awareness, continuous safety process improvement, commitment to safety among all employees, and development of safety-oriented incentive programs
Manage the training of all yard personnel and drivers in Satellite's safety policies and programs
Utilizing internet tools for weather updates, mapping, material orders, et cetera
Working within NAV to update FA information, issue Purchase Orders, create and edit service tickets, et cetera
Help to implement new technology at the branch with Plymouth intervention and support
This position manages all employees, vendors, and contractors working in the yard as well as all drivers and service techs.
BS/BA in related field and 3-5 years safety and operations management experience
Previous supervisory experience as a fleet manager or in a service/rental/construction-based environment.
Experience working with CRM and operations programs
Experience working in a customer service-based environment
Strong customer service focus
Ability to effectively manage multiple and changing priorities in a fast-paced environment
Experience providing safety and operational support to remote based employees highly desirable
Strong Proficiency in Microsoft Office, especially Excel.
Computer skills and average typing speed of 38 words per minute
Comprehensive knowledge of construction practices and/or contracting of subcontractors
Must have exceptional time management and organizational skills
Wears personnel protective equipment as required
Physical and mental ability to operate company vehicles and associated equipment
Demonstrated ability to perform rigorous outdoor and indoor duties including walking, standing, climbing, stooping, squatting, bending, twisting, kneeling, reaching, sitting, lifting, grasping, pushing, pulling, manual dexterity, etc.
Ability to work safely around heavy machinery and heavy equipment