Parts Counter Associate - Hourly

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.
Benefits include:
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
The Parts Counter Associate is responsible for the sale of parts to customers in the Parts Counter area, exhibiting strong parts knowledge and customer service skills in a manner that reflects the company’s vision of working as “One Professional Team.”
Pay Rate: $20.00- $35.00 per hour.
Pay rate is dependent on education and experience.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Receives phone-in and walk in customers’ request for parts
Locates parts for customers on various machines, CAT, and other brands we service
Finds parts using automated system
Maintains good notes, organized desk for easy and quick access to information
Maintains warranty credits/inspections and Warranty return processes
Pulls orders
Processes Customer and Shop order credits and quotes
Puts proper notes on orders for backorder analysts to process backorders
Ensures proper shipping instructions are placed on orders
Works cooperatively with fellow team members to accomplish warehouse/parts goals
Functions as the liaison to the Service Shops for parts backorders
Answers phone calls as a primary responsibility in a prompt and professional manner
Helps fellow counter personnel find parts information more efficiently
Assists the supervisor in projects when called upon
Handles on-call duties, assisting customers after hours
Appropriately suggests the purchase of additional items when selling a part
Provides leads to PSSR’s, Service shops, etc.
Relays proper parts technical information when necessary
Directs customers to the proper service techs, when more information is needed
Other duties as assigned by manager
Required Education and Experience:

• High School Diploma or GED
• 1+ years working with parts
• 1+ years administrative/clerical experience
• 1+ years customer service experience
• 1+ years sales experience

Physical Demands & Competencies:
Standing, walking, talking, sitting, use of hands & hearing
Squatting/Kneeling
Ability to ascend/descend ladders, stairs, etc.
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Safety & Product Knowledge
Medium work that includes lifting and/or moving objects up to 32 pounds or more
Work Environment:
Noise: Loud
Environment: Indoors and Outdoors

Other Duties:
Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

#WMISC

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.