Field Service Engineering Tech

Field Service Engineer II

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve "better" now, not some day.

We're impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We're giving providers time back to focus on patient care. Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System. Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance.

As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support. The FSE II also collaborates with cross-functional teamsincluding Production, Engineering, Marketing, and Salesand provides valuable feedback to R&D to support continuous product improvement. In addition to core service responsibilities, the FSE II may be asked to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge.

This role requires accurate documentation of service activities in alignment with Outset's Quality Management System and careful management of company assets including tools, equipment, and inventory.

Extensive travel with the United States may be required, including overnight stays.

Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient's homes.

Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.

Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.

Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.

Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.

Complete all field service and expense reports according to functional standards.

Support Marketing and Sales for seminars, trade shows, or demonstrations as required.

Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.

Manage and maintain company assets required to perform all necessary job functions.

Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.

• 5+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver's license, good driving record, and have own methods for transportation until an Outset Medical fleet car is provided.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Ability to travel extensively within the United States, primarily by car, including overnight stays, as required by business needs.

Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.

Excellent communication skills with the ability to interact with customers, patients, and internal team members.

Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.

Computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases, and technology innovation.

Proper mobility techniques to perform physical activities such as standing, walking, climbing, stooping, kneeling, and crawling.

Exposure to blood borne pathogens and/or hazardous materials possible.

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

• described as intellectually sharp, capable, and agile.
• Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; looks forward to balanced (+'s and 's) performance reviews and career discussions.

National Salary Range (Remote) $32 $44 USD

At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers.

An opportunity at Outset Medical won't just be about finding a job. Our culture revolves around the principles of moving farther, faster, together, so working here feels like a masterclass in peak performance, for individuals and teams.

Please note, Outset Medical will never request payment or gift cards during the hiring process, nor will we ask you to purchase your own equipment. If you are unsure about the authenticity of a communication, contact us immediately at View email address on click.appcast.io Medical is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.

Outset Medical