Salesperson for Retail Sales

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Sales Associate

Sales Experience Manager

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she is also an active participant in the daily operations of the boutique.

Sales Achievement:

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
• This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
• Assist and support after sales clients in accordance with Maison values. Remain current on industry news and competitor

Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects

• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking

Daily Boutique Operations:

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist in the merchandising and daily maintenance of displays and back-stock
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

2 to 5 years of previous experience in luxury retail, service or hospitality environment

• Ability to work in a fast-paced retail store environment
• Computer and internet Savvy
• MS Office experience required, SAP knowledge preferred

Personal Skills/Abilities:

• Additional language skills are a plus
• Strong understanding of Customer Service needs and Customer (internal and external) priorities
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences

Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

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