CMA/LPN/RN, Health Clinic - Full Time

Join to apply for the CMA/LPN role at FirstHealth of the Carolinas

Join to apply for the CMA/LPN role at FirstHealth of the Carolinas

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.News & World Report, and Becker's Healthcare.

FirstHealth of the Carolinas is a nationally recognized health care system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system also offers leading-edge heart care in the Reid Heart Center, the area’s only dedicated heart and vascular center. Our growing health system has more than 6,200 employees serving in more than 75 locations throughout a 15-county service area. In addition, FirstHealth has received numerous accolades for its patient care and outcomes, including recognitions from Healthgrades, U.News & World Report, and Becker's Healthcare.

Certified /Registered Medical Assistant

Uses electronic medical records in a clinic setting demonstrating progressive efficiently with this method of technology.

Answers phones, routes calls, and/or takes accurate message. Adapts to a phone menu if one is in use. Triages basic patient care needs generating telephone encounter or written message depending on the situation.

Completes and/or assists patient to complete signed demographic registration, consent to treat minor, etc. according to policy regulations associated with Privacy Notification.

Posts charges and payments accurately and accordingly to policy.

Reconciles all financial data for end of day and end of month correctly and in compliance with clinic policy.

Assists nursing and or other clinic personnel in follow up to ensure patient compliance, receipt of test results, and reports from specialists, acting pro-actively to contact patient with test results.

Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinic manager.

Recognizes how fraud and abuse interplay into daily role.

Forward request for medical records to release of information department.

Performs other duties as assigned by clinic manager or clinic provider within scope of practice.

Secures all receipts, cash drawer, etc. under lock and key overnight and when away from work area. Locks computer system as needed when away from work desk to protect PHI for patients.

Monitors daily schedule to decrease no shows in accordance with no show policy.

Uses equipment/supplies correctly.

Maintains equipment in proper working order. Follow manufacturers’ manuals for care of office equipment. Notifies manager of equipment failure.

Maintains adequate supply of materials and forms. Uses appropriate safety and infection control measures.

Adheres to established infection control measures.

Assures patient safety by following applicable patient safety goals established by the Hospital.

Educate and informs patients about clinic policies, procedures, and processes using basic simple language and principles of adult learning.

Involves clinic manager in all patient concerns/complaints in a timely fashion after first trying to diffuse the situation.

Accurately collects co-pays and deductibles teaching patient necessary information about their insurance policy as needed and directed by the situation.

telephone encounters, etc.

Reconciles cash receipts and reports as instructed by policy.

Monitors habitual no shows or late patients, reporting and communicating as needed to clinic manager.

Utilizes the EMR system if in place to facilitate role as it related to referrals, follow-up patient instructions, or other activities required in a clinic setting to augment quality for patient care and coordination.

Quality Improvement

In preparation for patient appointments, will contact facilities as necessary to insure the

appropriate paperwork is index in the patient’s EMR medical record prior to being seen by the provider – Examples: surgical reports, pathology reports, home health summary of care, etc.

Responds to the follow-up action plans sent by providers goaled at achieving maximum level of care continuity in preparation for designated patient appointment – Examples: Remind patient to bring blood pressure log to appointment.

CMA will monitor and utilize as needed the Quality Panel Metrics/Health Maintenance tab to facilitate proactive management of patient care and close care gaps.

Licensed Practical Nurse (LPN)

Obtains vital signs and general health information for patient chart and prepares patients for examination.

Maintains patient health record in an up-to-date status especially regarding pain assessment and current medication sheet.

Prepares and maintains exam rooms and medical equipment for patient visits

Contributes to plan of care for individuals and groups of patients utilizing all principles to reduce medication errors when handling or calling in medications or refills.

Demonstrates initiative in suggesting and implementing problem solving approaches and planning performance of service.

Prepares and maintains exam rooms and medical equipment for patient visits regarding all safety checks and HIPAA guidelines and adapts same HIPAA principles to chart documentation and exposure as well as discussing PHI in front of anyone other than patient.

Triages patients and enters accurate and concise data into the EMR while paying attention to spelling and clarity.

Facilitates quality care management through best practice utilization of the clinic EHR EMR.

Promotes continuity of care seen by appropriate actions notes and prompt follow up.

Answers phones, routes calls and or takes accurate message. Triages basic patient care needs, generating a telephone encounter depending upon the situation. Identifies barriers related to Social Determinatesants of Health (SDOH) and notifies provider.

Forwards requests for Medical Records to Health Information Management Systems.

Recognizes how fraud and abuse interplay into daily role.

Identifies barriers related to patient’s individual needs being financial, emotional, physical, cultural, or spiritual (SDOH).

Astute and sensitive to patient satisfaction as it pertains to customer service- people skills in all clinical situations.

Assists in the collection of laboratory specimens and performance of tests on patients as ordered by the provider. Identifies clinical significance of data and informs provider appropriately and provides follow up accurate documentation.

Locks computer system as needed when away from work desk to protect PHI for patients.

Performs according to policy regulations associated with Privacy Notification, Medicare secondary, signed demographic registrations, consent to treat minor, etc.

Assists nursing and or other clinic personnel in follow-up to ensure patient compliance, receipt of test results, and reports from specialists. Uses equipment/supplies correctly.

Ensures that equipment and other instruments are properly set up for the providers’ use.

Maintains the medical supplies necessary for providers to perform their examinations.

Uses appropriate safety and infection control measures.

Ensures that all OSHA regulations and other appropriate policies are followed.

Actively participates in the established QI/Risk Management Program.

Ensures all needles are placed in sharps containers and all material with blood or body fluids are disposed of properly.

Ensures that all exam rooms and equipment are thoroughly cleaned between patients.

Ensures compliance of POC testing and controls, refrigerator, and freezer logs.

Serves as communication link between the patient and the provider

Accurately and clearly communicates data to the appropriate healthcare provider in a timely manner.

Assists office personnel with scheduling and preparing follow-up appointments as germane relevant to clinical co-morbidities.

Arranges for patient testing, admissions, and referrals

Utilizes EMR to support patient education and documents accordingly.

Utilizes reports and data generated by the EMR to augment care by seeking out patients who need specific follow up such as but not limited to annual mammograms, colonoscopy, etc.

telephone encounter, etc.

Monitors habitual no shows or late patients, reporting and communicating as needed to clinic manager.

If applicable, reconciles cash receipts and reports as instructed by policy twice daily, or when MOA must leave money drawer for an extended period of time. Oversees NC Immunization Registry.

Quality Improvement

In preparation for patient appointments, will contact facilities as necessary to ensure the

appropriate paperwork is index in the patient’s EMR medical record prior to being seen by the provider – Examples: surgical reports, pathology reports, home health summary of care, etc.

Responds to the follow-up action plans sent by providers goaled at achieving maximum level of care continuity in preparation for designated patient appointment – Examples: Remind patient to bring blood pressure log to appointment.

LPN will monitor and utilize as needed the Quality Panel Metrics/Health Maintenance tab to facilitate proactive management of patient care and close care gaps.

Promote proactive communication with all patients while being sensitive to those that are high risk and whose care is complicated by:

Recent inpatient admission hospital

Placing follow up calls to patient care giver post clinic encounter; hospital discharge; All no-show appointments are followed according to Policy AR-0009 075-103PL

In addition to job description stated above, the LPN will also be accountable for the following responsibilities:

Promote proactive communication with all patients while being sensitive to those that are high risk and whose care is complicated by:

Recent inpatient admission hospital

Placing follow up calls to patient care giver post clinic encounter; hospital discharge; All no-show appointments are followed according to Policy AR-0009 075-103PL

It is the judgment of the clinic manager and supported by objective documentation under comments when either Outstanding or Needs Improvement are given to any of these competencies.

Education/formal Training/licensure/certifications/experience:

Graduate of accredited program of Certified Medical Assistants. Prefer at least one year of clinical experience in family care practice.

LPN Qualifications:

Education/formal Training/licensure/certifications/experience:

Graduate of accredited program of Certified Medical Assistants. Prefer at least one year of clinical experience in family care practice.

Seniority level Seniority level Entry level

Employment type Employment type Full-time

Job function Job function Health Care Provider

Industries Hospitals and Health Care

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