Head of Operations & Business Management

Join TBK Bank!

At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Lead, develop, and manage a team of payment operations professionals

Establish performance goals, KPIs, and accountability standards

Conduct hiring, onboarding, coaching, and performance management

Ensure staffing coverage for critical processing windows

Foster a culture of operational excellence, accountability, and continuous improvement

Oversee daily payment operations across ACH, wires, cards, RTP, FedNow, and emerging payment rails

Monitor performance against SLAs and KPIs

Drive implementation of new payment products and enhancements

Establish and maintain financial controls supporting payment processing, settlement, and reconciliation activities

Ensure reconciliation processes across payment and deposit systems

Manage settlement, clearing, and funding account activities related to payment operations

Ensure compliance with NACHA, Reg E, AML/KYC, and payment rail standards

Support audits, regulatory examinations, and remediation activities

Identify and mitigate operational, financial, and fraud risks

Develop and execute the strategic roadmap for Payment Operations aligned with organizational goals

Translate business objectives into operational priorities and measurable outcomes

Evaluate new payment capabilities including RTP, FedNow, digital wallets, and embedded payments

Develop business cases for automation and strategic investments

Lead payment modernization initiatives and operational transformation programs

Improve customer experience and reduce operational friction

Partner with Finance, Treasury, Product, Risk, and Technology teams

Communicate operational performance and risks to stakeholders

Bachelor's degree in finance, Accounting, Business, or related field preferred

7-10+ years of payment or banking operations experience

Strong understanding of ACH, Wire, RTP/FedNow, and card payment networks

Moderate noise (i.e. business office with computers, phone, and printers, light traffic)

Ability to sit at a computer terminal for an extended period of time. While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone

Specific vision abilities are required by this job due to computer work

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

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