Now Hiring for Hotel Houseperson!

HOUSEKEEPER JOB DESCRIPTION

Staybridge Suites Great Falls

OVERVIEW

Cleanliness is one of the most important features a hotel can offer its guests.

Provides exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals.

Perform quality assurance (QA) requirements for department.

As a hotel Housekeeper your job is to keep hotel rooms spotless, tidy and stocked with items such as soap, toilet paper and towels.

You also change bed linen and prepare rooms for new guests. Part of your job is to ensure guest privacy and security by following established policies and procedures.

Your main tasks are changing the bed linen and towels; making beds; emptying bins; vacuuming floors; cleaning bathroom fixtures; dusting; cleaning coffee pots; and replenishing stocks of guest supplies such as shampoos and soap.

This position requires that you are able to understand the English language. Being bilingual is desirable, but not a requirement of the job. Working in a hotel requires that you be available to work every day of the year, as the hotel never closes.

PHYSICAL REQUIREMENTS

This position demands good physical and mental health.

To do this work you need to be fit, with plenty of stamina, be prepared to work hard - often on your own, and you may have to work quickly when a room is needed for a guest who is waiting.

A housekeeper will be required to lift, carry, walk, sit, bend, reach, climb, push, pull, and fold. You must work a flexible schedule and be capable of performing tasks that require repetitive motions.

The housekeeper must be able to move continuously during work hours, stand for eight (8) hour periods, and must be able to lift and/or carry 50 pounds from the ground to above head level.

You must report to work wearing a clean uniform with nametag.

MAJOR DUTIES

Cleans all assigned rooms using established, approved methods which includes, but is not limited to the following: make beds with clean sheets, dusts furniture, replenish guest supplies and towels, cleans bathroom, vacuums, cleans refrigerator and microwave, wipes down mirrors and replace amenities.

Ensure the televisions, radios, lights, and air conditioning equipment are clean and in working condition.

Prevents loss or damage to hotel supplies, the hotel’s property and the guest’s property. Never leave a guest room open or a housekeeping cart unattended.

Use the stairs to leave the elevator free for guest use, as much as possible.

Maintains good physical health to meet the physical requirements of the job.

Immediately logs and returns all lost and found items to the Head housekeeper.

Log all necessary repairs in Quore.

Reports all potential safety hazards or injuries to Head Housekeeper or Manager on Duty.

Keeps housekeeping cart clean and neat at ALL times while maintaining an ample level of supplies.

Reports to work at scheduled time in the proper uniform.

Responsible for re-stocking cart and chemical caddy and cleaning and emptying vacuum at the end of the shift.

Inspect all equipment and furniture in your work area daily for any hazards to employees and/or guests; report all hazards immediately to Maintenance for repair.

Assist other hotel departments as necessary.

Cleans rooms in allotted time.

Always represent the hotel in a positive manner, SMILE.

OTHER DUTIES

Respond to the requests of all guests and the head housekeeper.

Occasionally deliver laundry, linens, irons, etc. to guest rooms.

Occasionally cleans lobby area: vacuuming, dusting and general trash clearance.

Occasionally loads, unloads, folds, and stores linens.

Cares for and maintains cleaning equipment including vacuums and chemicals every day. To include changing vacuum bags, and refilling chemicals before you leave each day.

Occasionally delivers luggage to guest rooms.

Performs special projects, such as deep cleaning, to maintain a maximum level of service at all times.

Greets all guests and staff members in the hallways.

Assist with monthly inventory count.

Reports Directly to the head housekeeper.

PLEASE NOTE: The aforementioned general outline is not to be considered by the employee as all-inclusive. Employees may be required from time to time to execute tasks other than those duties specifically defined above. Should employee be asked to perform such a task, employee will comply with the request and do so to the best of his or her ability.

Employee hereby understands and agrees that he or she will be responsible for performing the duties described above as well as any tasks so required of him or her.

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