Flexible Part-Time Counter Sales

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

The Part-Time Will Call/Counter Flex position “flexes” between material handler and counter sales responsibilities. Warehouse material handling functions may include (but are not limited to) receiving, order filling, stock replenishment, will call, and cycle counts. On the counter, this position provides prompt and courteous service to customers that includes sales, merchandising, order processing, pricing, product research, and promotional activities. Showroom stocking, organization, and cleaning are required on an as-needed basis.

Serves customers’ needs at Will Call counter and front sales counter by providing friendly, accurate, and prompt fulfillment of orders.

inspects freight for damage, verifies quantity ordered, checks shipments against packing lists. Replenishes stock, including re-stocking of picking stock, filling bin boxes, facing cartons, storing pallets, and rotating product as needed.

Fills customer orders by picking products using RF scanner, ensuring accuracy by scanning barcodes, and packing products into cartons or pallets.

Handles customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation and receiving product items back prior to processing any claims or credits in accordance with standard operating procedures (SOP’s).

Enters sales orders into Sales Order Entry System and processes credit card payments or receives cash payments all in accordance with SOP’s.

Answers incoming customer telephone calls and provides all aspects of customer service such as providing quotes, taking sales orders, researching products/services, and answering general information questions.

Maintains min/max flow of product in showroom and displays by stocking merchandise, facing shelves, organizing product, removing litter, dusting, and cleaning shelves.

Balances individual daily sales transactions to payments received according to company’s cash handling policy.

Identifies damaged inventory and brings this to the attention of store leadership for mark‑down and quick sale.

Maintains a neat, clean, and professional personal appearance.

Attends training seminars on products and services to acquire more product knowledge.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or general education degree (GED); 1+ years of related experience and/or training in a wholesale/retail environment; Experience operating forklift and other warehouse equipment safely and competently.

Experience with a picker, RF scanner, and inventory management systems.

Knowledge of HVAC wholesale industry, principles, and practices.

Certificates, Licenses, and Registrations:

Forklift certification required, or willingness to obtain on the job.

Basic computer skills, including knowledge and skill in the use of inventory management systems and office software (e.g., Ability to read, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Skill in operation of power equipment, including forklift, pallet jack, and cherry picker.

Must be able to lift, push, pull, and maneuver large/heavy products or pieces of equipment while working within established safety guidelines.

Familiarity with warehouse or distribution center management systems and order picking processes.

Ability to utilize necessary technology to complete tasks, such as RF equipment and ERP software.

Strong customer service skills; Polished and professional demeanor in person, online, and via phone.

While multilingual skills are valued, English proficiency (written and spoken) is a core requirement for this position due to the nature of the work, safety regulations, and to ensure accurate communication and comprehension.

While performing the duties of this job, the employee is required to sit, stand, and walk on a concrete floor for much of the workday. The employee is frequently required to lift and carry and/or move up to 50 pounds and required to lift more weight with mechanical assistance or the assistance of team members. Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.

Customer Focused: Take the perspective of those we serve, anticipate their needs, and respond quickly.

Innovate: Embrace and create change that drives continuous improvement and customer‑valued solutions.

We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. Safe Harbor 401(k) - 100% employer match up to 5% of base pay and immediate vesting

Holiday pay - we recognize and pay our employees for 7.5 holidays per year

Employer subsidized medical, dental, and vision plans

Employer paid life insurance and short‑term disability

Voluntary long‑term disability, accident, critical illness, and hospital indemnity insurance

24/7 Access to virtual care/telehealth options

Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)

Wellbeing program with opportunity to earn reduced medical costs

Employee Assistance Program (EAP) for you, and your family

Tuition reimbursement

Employee referral bonus program

Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience.