Client/Customer Support Rep

LOCATION: Soho Howard Street OR Madison Avenue (Upper Eastside)

JOB DESCRIPTION:

The Client Advisor is responsible for driving their own business by providing exceptional customer experience and subsequently creating long-lasting client relationships. This individual takes a holistic approach to their business, uniquely blending storytelling and product knowledge while crafting effective follow-up and follow-through to ensure a memorable experience. The Client Advisor should adopt a customer-centric approach to their work, with customer service at the helm of their approach to selling. Further, this individual should be an agent of change, constantly seeking new ways to improve the client’s experience and develop a consistent, repeat book of business.

COMPETENCIES:

Customer focus Drive for results Team player Time management Personal credibility Business acumen Communication Positive attitude

THE RESPONSIBILITIES:

Hourly + Commission Selling Manager role. Meet personal sales goals by ensuring that each customer receives outstanding customer service. Establish a returning client business for the store by developing and maintaining long-lasting relationships. Utilize and leverage company selling culture and training tools to meet and exceed KPI expectations. Demonstrate an entrepreneurial spirit. Actively learn and explore each collection with the intent to share that information to inspire our clientele. Understand and speak to the brand lineage and how each collection ties to the last. Maintain an engaged, active sales floor presence. Showcase excitement and enthusiasm for the brand. Be able to effectively share brand stories and key product elements as necessary. Actively support and embrace Diversity, Equity, and Inclusion initiatives. Ensure that the sales floor is meticulously always maintained and reflects the brand. Remain coachable and open to feedback to continuously develop in your role.

REQUIREMENTS:

• 1+ years of retail fashion selling experience.
• An understanding of and interest in Fashion.
• Ability to work daily with telephone, POS, email, and computer equipment.
• Proficiency in Microsoft Office Suite preferred.
• Ability to work a flexible schedule.

OUR BRAND STORY:

In 2021, Trish Wescoat Pound founded TWP to create the clothes she found herself constantly searching for. Each collection seamlessly merges meticulous tailoring, luxurious fabrications and elegant, thoughtful details. Trish’s mission is to offer women a wardrobe of effortless ease and ‘downtown sensibility.’ Trish herself has extensive experience in the fashion design industry. She began her journey holding various roles at Theory and Michael Kors before the inception of fan favorite, Haute Hippie, in 2008. Nearly two decades later, and alongside industry stalwart, Andrew Rosen, TWP was born. TWP’s collections are grounded in uncompromising quality and craftsmanship; our fabrics are predominantly sourced from the finest mills in Italy and manufactured locally in New York City’s historic Garment District. We constantly introduce new pieces to our ever-growing assortment of Ready-to-Wear, expanding our selection of elevated essentials for the refined sophisticated. Each one of our items is thoughtfully designed with longevity in mind to become the pieces our woman is always reaching for in her closet, truly a new take on the everyday uniform.