Head of Products - Remote

Senior Product Manager - Servicing (US Remote)

The Senior Product Manager - Servicing will own the product experience across Greenbox Capital’s servicing ecosystem, including both the tools used by internal team members and the experiences used by our customers.

This role is responsible for understanding business problems, customer needs, operational workflows, and team-member pain points, then translating those insights into scalable product solutions that improve efficiency, usability, and business outcomes.

You will serve as the architect of business impact, defining the problems we should solve, shaping the future-state experience, establishing requirements and success measures, and partnering closely with Technology to bring those solutions to life.

Salesforce is currently a key internal platform supporting servicing and may expand into additional areas of the business over time. While Salesforce experience is valuable, this is not a Salesforce administrator or technical architecture role. We are looking for a strong product leader who knows how to solve business problems from both the customer and team-member perspective.

In addition to owning the servicing experience, this role will support other strategic initiatives across the company through Greenbox Capital’s product pod structure.

This role reports to the Chief Operating Officer and works closely with Technology, Operations, Underwriting, Risk, Sales, Data, and other business teams.

Here’s how your time might break down (actual time can shift depending on business needs):

Servicing Product & Experience Ownership - Owning the roadmap and experience across customer-facing servicing capabilities and internal team-member tools

Product Discovery & Delivery - Identifying the right problems to solve and moving initiatives from discovery through development, launch, and iteration

Cross-Functional Product Leadership - Partnering across Product, Technology, Operations, Underwriting, Risk, Sales, and Data to solve high-priority business problems

Product Adoption & Business Impact - Ensuring new capabilities are adopted, used effectively, and produce measurable improvements in customer and business outcomes

Develop a deep understanding of customer journeys, team-member workflows, operational challenges, and business needs

Define product priorities based on customer value, operational impact, business outcomes, effort, and strategic importance

Ensure internal tools and customer-facing experiences work cohesively across the servicing lifecycle

Conduct discovery with customers, team members, and business stakeholders to understand root problems before defining solutions

Partner closely with Technology throughout development, QA, release readiness, and implementation

Evaluate product performance after launch and drive continuous improvement based on data and user feedback

Design scalable future-state workflows in partnership with business and Technology stakeholders

Identify opportunities to improve or expand the use of Salesforce and other platforms

Ensure new solutions integrate effectively with existing systems, data, and operational processes

Balance immediate business needs with longer-term scalability

Partner with Operations, Underwriting, Risk, Sales, Technology, Data, and other teams to solve priority business problems

Support strategic initiatives outside the core servicing roadmap through Greenbox Capital’s product pod structure

Challenge assumptions and help teams distinguish between symptoms, root causes, and the right solution

Monitor adoption, workflow utilization, customer experience, operational performance, and relevant business outcomes

Partner with stakeholders on UAT, training, documentation, release communication, and change adoption

Continuously improve the product based on user behavior, feedback, operational data, and business performance

Think about product through the lens of the customer, the team member, and the business outcome

Can take messy, ambiguous business challenges and turn them into structured product opportunities

Understand how operational workflows, technology, data, and customer experience intersect

Use data, user feedback, and business context to make product decisions

Bachelor’s degree required, preferably in Business, Computer Science, Information Systems, or a related field

Minimum 5 years of product management experience delivering complex software or technology-enabled products

Demonstrated experience translating customer, user, and business problems into scalable product solutions

Experience leading product initiatives through discovery, requirements definition, prioritization, development, launch, and iteration

Experience using data and customer or user feedback to inform product decisions

Experience working with Salesforce as a product or business platform preferred

Experience building products that serve both internal users and external customers preferred

Product strategy and roadmap development

Customer journey and user workflow analysis

Product requirements and user story development

Agile or Scrum product development methodologies

Internal tools and customer-facing product experiences

Salesforce-based product environments

Product analytics and data-informed decision-making

UAT, release readiness, and product adoption

Analytics platforms such as Power BI, Tableau, Sigma, Looker, or Databricks

SDLC and product management tools such as Azure DevOps, Jira, Linear, or Shortcut

Vendor, platform, and integration management

Step 1: Initial Phone Screen

Flexible PTO - Work hard, rest well. Remote - Fully remote within the U.Full Benefits Package - Health, dental, vision, 401K with employer match