Mortgage Servicing Professional

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.
The Mortgage Loan Officer (MLO) proactively acquires new residential mortgage business and matches members with Truliant Federal Credit Union mortgage products to meet established loan quality and production goals. The Mortgage Loan Officer continually identifies, develops and maintains a quality network of business relationships that serves as a recurring source of referrals for new mortgage lending opportunities. A Mortgage Loan Officer's network may consist of Real Estate professionals, Builders, professional and personal contacts, as well as other valuable referral sources, and is enhanced by the Mortgage Loan Officer's regular participation in business related development opportunities, community efforts to promote homeownership and professional organizations.
Responds to customer inquiries and referrals that are generated from personal contacts and from other Truliant Federal Credit Union business channels.
Conducts interviews with prospective borrowers in order to analyze financial and credit data, determine customer financing objectives, advises borrowers of product/pricing policies and guidelines, and gathers any additional required information.
Ensures exceptional member service by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements.
Develops and maintains successful relationships with business referral sources, existing and prospective Truliant Federal Credit Union through marketing, cold-calling, prospecting and networking activities.
Utilizes Truliant Federal Credit Union training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external members and internal business partners.
Provides complete loan applications to fulfillment center partners.
Oversees and ensures successful completion of all assigned Mortgage Loan Officer Training activities.
Participates in community efforts to promote home ownership.
Presents appropriate Truliant Federal Credit Union products and programs and explains guidelines.
Works with Mortgage Processor, Underwriter, and all other Mortgage Staff to ensure that loan docs are submitted to processing within 7 days or as modified by Truliant Federal Credit Union.
Works with Mortgage Processors to ensure that loan conditions are met.
Maintains current and thorough knowledge of all lending programs, policies, procedures and regulatory requirements.
Assists with other tasks and projects as assigned.

Must have sound understanding of standard concepts, practices, procedures, regulations and compliance within the loan origination environment, as well as services offered by the credit union
Must have a thorough knowledge of first and second mortgage real estate lending, including mortgage processing, underwriting, and closing procedures, and any regulatory compliance relating to real estate lending.
Must have a continuing knowledge of insurance products offered and underwriting guidelines to ensure the loans are insurable to protect the credit union's loan-to-value in the collateral.
Must have verifiable, established network of referral business including Real Estate professionals and other centers of influence
Must have strong computer skills including a fundamental understanding of MS applications, database management and previous experience utilizing laptop technology for communication purposes including accessing rate, credit and loan status information
Must have ability to analyze and comprehend complex financial data and provide financial alternatives
Must have excellent communication skills in English, both verbal and written
Must have ability to understand all business processes within the Credit Union
Must be able to work in a general office environment
Must be able to complete all assignments with minimal supervision
Must be able to sit at a desk for long periods of time and use a computer
Occasional travel required between MFC's
Bachelor's degree in Business or Finance or related experience with loan processing, or financial services preferred
Mortgage Loan Originator Test with a score of 75% or better within one year, or demonstrate equivalent proficiency based on industry experience
Minimum of 1 year residential mortgage lending experience with a focus on generating self-sourced business required
As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Paid holidays and Paid Time Off (PTO)
• Paid community involvement volunteers hours
• Paid group life Insurance
• Tuition reimbursement
• Short and long-term disability
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account