Banking Services / Teller

Teller/Member Service Representative
Build Relationships. Build Futures. Build Your Career.
At Orange County's Federal Credit Union (OCFCU), banking is personal—always has been. For more than 85 years, we've helped our members reach life's milestones by building real relationships, not pushing transactions. With $3+ billion in assets and 145,000+ members, we're proud of where we've come from—and excited about where we're going next.
Our people-first philosophy isn't just a tagline. It's why we've been named #1 Credit Union by the Orange County Register for several years and most recently 2024 & 2025! We're also honored with workplace satisfaction—driven directly by employee voices.
When you join OCFCU, you're joining a workplace where people genuinely enjoy coming to work and feel empowered to do meaningful, impactful work every day.
As a Teller/Member Service Representative (MSR), you're more than the face of the branch—you're a trusted financial partner.
You'll blend service, sales, and problem-solving to help members confidently navigate their financial journeys.
What you'll do:

Deliver exceptional experiences by handling teller transactions with accuracy and care
Proactively recommend products and services that truly fit member needs
Resolve questions and concerns with a consultative, relationship-focused approach
Create trust that lasts beyond the transaction—and keeps members coming back
You'll bring:

~ Service Experience:

• 1+ years of recent experience in a bank or credit union or at least 2+ years of recent service and sales related experience in other industries. E.g., retail, food & bev., hospitality, auto, and telecommunications
• Hands-on experience handling cash

• 2+ years cross-selling and referring products
• Clear, friendly communication—professional but approachable

Schedule Flexibility:
Monday–Saturday availability
Weekdays between 8:30 AM–6:30 PM and Saturdays 8:30 AM–2:30 PM

Compensation & Career Path
We believe great talent deserves fair, transparent pay—and room to grow. Hourly pay is based on experience, internal equity, and role level:
Member Service Rep I: $20.00 per hour. Requires a minimum of two-year recent customer service and sales experience.
Member Service Rep II: $20.50 - $21.00 per hour. Requires a minimum six-months recent teller experience.
Member Service Rep III: $21.00 - $22.50 per hour. Requires a minimum two-year recent teller PLUS new accounts experience.
Why OCFCU?

Award-winning workplace culture
Clear growth paths and internal mobility
People before profits—always
A team that supports each other and celebrates wins

Health Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.
Financial Security: Life insurance at no cost and a 401(k) plan with an employer match up to 6%.
Work-Life Balance: 13 days of vacation and seven (7) sick days annually and paid holidays.
Recognition & Growth: Annual merit increases, discretionary and referral bonuses, as well as educational grants up to $1,000 per year.
Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.