Counterperson - Parts Department

Primary Responsibilities

Represent and promote the dealership in a professional, honest manner at all times, including personal conduct, behavior, and appearance.

Sells parts, merchandise and/or services to meet customer needs.

Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with.

Records sales and/or counter transactions.

Assist in keeping parts department clean and orderly.

Supplies Service Technicians with parts as required.

Maintains the retail sales floor and displays to meet or exceed dealership standards and today's customer expectations. Assists with preparing and maintaining merchandise display.

Controls showroom inventory to ensure maximum sales and customer satisfaction

When working the parts counter, follows prescribed cash, credit, and check processing procedures of the dealership. Processes cores, warranties, and new return merchandise as required at point of sale

Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper locations.

Follow up on shortages and expedite through reporting to Parts Manager.

Participates in all job related training and development. Attends training and schools as prescribed by management to maintain proficiency in his/her job responsibilities

Uses dealership equipment and resources safely and proficiently, such as hydraulic hose-making machine, battery Safe-T-Fill machine, testing equipment, and vehicle

Performs routine housekeeping tasks to maintain and enhance the cleanliness of products and the retail sales area.

Should be knowledgeable of parts merchandising and associated selling

Maintains condition of department vehicles, inventory, tools and equipment.

Performs various other duties as assigned.

Ability to work varying shifts, weekends and holidays as needed.

Follows all safety rules and regulations in performing work assignments.

Experience, Education, Skills and Knowledge:

At least 1 year experience in Parts Department operations preferred.

Ability to use standard desktop load applications such as Microsoft Office and internet functions.

Ability to work extended hours and weekends

Ability to analyze and interpret basic Parts Department reports.

High School Diploma or GED equivalent

Solid oral and written communication skills.

Excellent customer service skills

Good interpersonal skills

Ability to accept direction from immediate supervisors.

General knowledge of parts used for agriculture and outdoor equipment.

Ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.