Head of Programme Management

About this Position
Position: Program Manager

Location: Remote within the U.S.

Job Type: Full-time, exempt

Reports To: Senior Manager, K-12 Program

The Role
As an Eat Real Program Manager, you will guide school districts through our K-12 certification program, providing a high-touch, concierge-level experience from onboarding through certification. You’ll be hands‑on in managing district relationships, shepherding the assessment process, and piloting new tech‑enabled support offerings. Most importantly, you’ll help school leaders across the country create a healthy, delicious future for their students.

About You
Our Program Managers are enthusiastic, driven, and deeply invested in the success of their teams. You are a motivator who anticipates needs, exceeds expectations, and communicates clearly. Your strategic mindset, data‑driven creativity, and collaborative spirit enable you to adapt to changing priorities and support our vision of food service transformation.

Primary Responsibilities
Program Management & Customer Success

Deliver best‑in‑class customer service: act as the primary liaison leading districts through our certification process with clarity and efficiency.

Chart new landscapes: learn the challenges and opportunities unique to school food in different states and regions.

Advance the certification experience: refine Eat Real's tools and processes to help districts implement real food changes more effectively, ensuring customer success.

Facilitate engagement opportunities: organize and lead meetings and events, fostering a network of like‑minded school food leaders.

Drive impact: ensure projects move forward smoothly, prioritize tasks effectively, and support district success from start to finish.

Adapt and respond: flexibly address shifting priorities, new opportunities, and unique district challenges.

General Organization Support

Shape Eat Real’s strategy: contribute to the evolution, growth, and strategic planning as the organization grows.

Think creatively and strategically: bring fresh ideas and long‑term vision to help the certification program evolve and stay ahead of emerging district needs.

Plan events and partnerships: contribute to events and initiatives that foster Eat Real’s work.

Evaluate and enhance content: support the marketing team in crafting content for the website, blog, and social media channels.

The above is an overview of the job; additional responsibilities may arise as needs evolve.

Requirements

4+ years of food‑service experience at scale, including operations, nutrition, menu planning, and procurement. Strong knowledge of K‑12 food‑service is preferred but not required.

Experience in customer success, relationship, or program management strongly preferred.

Customer‑first approach: prioritize trust, collaboration, and long‑term relationships over transactions.

Builder mentality: comfortable with ambiguity, enjoys problem‑solving, thrives in a fast‑paced, evolving environment.

Self‑directed and tenacious: acts with integrity, takes initiative, and maintains a “let’s get it done” attitude.

Strong project‑management skills: highly organized, detail‑oriented, and excellent at managing multiple priorities.

Strategic and analytical thinker: anticipates challenges and applies strategic, analytical thinking to solve problems and support long‑term planning.

Collaborative and inclusive: excels in cross‑functional teamwork and values diverse perspectives.

Tech‑savvy: comfortable using Asana, Slack, Google Suite, client portals, CRM systems, and other cloud‑based tools.

Alignment with Eat Real’s values:

We Serve Heroes — And Each Other

Make Every Day Better

Leave Room for Magic

Be a Great Hang

Bachelor’s Degree preferred; sense of humor required.

The Organization
Eat Real exists to prevent diet‑related illness before it starts. As the only national doctor‑led, food‑service‑approved children’s health nonprofit, we’re on a mission to put real food on the table—at school, at home, and in local and national policy.

Through our award‑winning K‑12 certification program, we give food‑service leaders the framework and support they need to make school menus delicious, nutritious, and responsibly sourced. Together with a community of food‑service professionals, doctors, food advocates, chefs, and parents, we raise awareness about the power and urgency of serving real food at every meal.

Our strategy focuses on rapid impact and making change fun. We combine nonprofit values—accountable, transparent, impact‑driven, and heart‑led—with startup tactics—agile, experimental, industrious, and compact.

We are in a growth phase, having reached one million students in 21 states last year and aiming for three million in 30 states.

Other Details
This is a remote role within the U.S. with occasional travel for program activities. Must be available during standard business hours (Pacific time zone), with flexibility for evening or weekend events. A driver’s license and the ability to lift up to 50 lbs are required.

Compensation & Benefits
Annual salary ranges from $80,000 to $105,000, adjusted for U.S. location. Benefits include comprehensive health coverage, parental leave, unlimited PTO, 401(k), and more.

Equal Opportunity Employer
Eat Real is an equal‑opportunity employer committed to diversity, equity, and inclusion. We actively work to create a healthy, delicious future for colleagues, communities, and the planet.

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