Head of Programme Management

Program Director / Unit Supervisor (full-time) M-F 9am - 6pm, or when otherwise required

REPORTS TO: Regional Director / Director of Operations

Responsible for overseeing the program operations for multiple assigned Club locations. Plans, develops, and manages program implementation. Hires, trains and supervises program staff and performs other related administrative duties. Serves as a liaison between staff, volunteers, parents, schools, community groups and Club members. Works in partnership with the Regional Director and Director of Operations to ensure that program goals and implementation expectations are met equally among all club locations. Provides goal setting for all Club staff as well as orientation and ongoing training opportunities and evaluations aligned with Boys & Girls Club’s and other grant related initiatives.

Directly responsible for supervising and maintaining the quality of club staff and programs at all assigned club locations, meeting all Club expectations.

Hire, train, and supervise program staff to ensure efficiency and quality standards are met at each club location.

Communicate regularly with District level staff to be sure school expectations are being met and collaboration opportunities are being developed to enhance the partnership and services provided to Club families.

Maintain professionalism and current knowledge of all Club policies and procedures as outlined in BGCofAV Parent Handbook, Employee Handbook and all additional Club documents.

Develop creative ways to present material and provide ongoing professional development; Work closely with the Administrative staff and Program staff to ensure success of the Quality standards that are in line with the After School Education and Safety Program (ASES) as well as other associated Club grants.

Attend planning/training sessions with the Program Staff and Administrative Team for the purpose of evaluating progress toward goal completion as well as to establish goals and plans for future programming.

Assist in the collection of report cards, progress reports and other educational materials from the schools for all club members. Supervise all tutors/mentors on site and make sure their work plans, tutoring schedule, etc are in line with Club needs and expectations. Observe and record program operations and speak with Club members, staff and District personnel to gather feedback to gauge their interest and understanding of anticipated outcomes.

Lead the development and implementation of organizational program goals, in relation to need and available resources with the Regional Director & Director of Operations.

Conduct quarterly / yearly staff reviews (or as needed) that reflect appropriate records of staff performance, including poor performance, achievements, misconduct and personnel notations in order to terminate and recruit new staff when necessary - maintaining a maximum of 20:1 staffing ratio or 1st grade & up & 10:1 for TK/K at all times.

Work with Regional Director, Director of Operations and Executive Director on grant submissions and reporting.

Become familiar with the Club’s online platforms; Website, Database, Email Platform, Registration Portal, Parent Portal, etc., Implement special programs and projects to include recruitment of outside speakers and volunteers when appropriate.

Provide Club representation in the way of presentations, written correspondence and printed information or visuals at community and district events/meetings as needed.

Keep parents and members informed of all programs and news worthy items. Ensure the safety and well‑being of each program participant, following all Club/School safety policies and practices.

Address problems among or between Club staff, members, parents or school personnel that cannot be addressed at the site level, always maintaining professional standards and exceptional Club representation.

Perform all other duties as assigned by the Regional Director, Director of Operations or Executive Director.

Empower staff to be leaders through positive role modeling, consistent training and communication.

Facilitate and supervise grant required activities and National Program activities in the following areas: Team building mentality is exemplified in all work done.

Ensure productive and effective performance by all program staff and volunteers.

Manage & Develop Resources

Monthly program planning is required to ensure preparation and successful programs and activities.

Follow all policies and procedures at all times, including the Club’s Code of Conduct, which can be found in the Employee Handbook.

Maintain case management files and other grant related paperwork and submit in a timely manner.

Maintain organization and cleanliness of the Club site, and all office areas.

Must be able to inform important and relevant information in Staff Meetings and to parents, co‑workers, Executive Director and other Boys & Girls Club affiliates.

Must be able to listen to co‑workers, parents, youth members and community and other Boys & Girls Club affiliates while maintaining a professional relationship and positive representation of the Club at all times.

Must be able to present important and relevant information and/or presentations through program facilitation, staff meetings or trainings, and/or other Boys & Girls Club events.

Must be able to write and compose clear, concise, accurate written documentation and data reports.

Supervision, & Safety

When needed, must be able to supervise up to 20 youth and keep members engaged and safe during program time.

Ensure the safety standards are met by all site staff, at all times.

Ensure that staff provide sound and reasonable guidance to youth members at necessary times through written documentation (i.e. behavior acknowledgments), and/or parent phone call.

Practice and constantly be aware of safe practices like Crisis Management, Emergency Preparedness, CPR and First Aid, etc.

At least 5 years work experience with a Boys & Girls Club or other youth serving organization.

Must have grant management experience.

This role involves travel between Club sites and requires the operation of a personal or Club vehicle. This role is eligible for mileage reimbursement for travel costs from site to site.

The Club has a mandatory overtime policy when required. This could extend your workday and/or may require working on Saturdays as needed. CPR Certification (Adult, Child, Infant preferred) or attend and successfully complete certification within first month of employment.

Must obtain Serve Safe Certification as applicable to the site(s).

Higher starting pay rate will be considered for those with BA/BS or higher).

Enthusiasm and patience for working with children and passion about education.

Meet Staff Training requirements.

Be comfortable performing multi‑faceted projects in conjunction with day‑to‑day activities.

Health (Club covers 100% of the Bronze Plan) (Employees are responsible for spouse/dependents coverage).

Dental/Vision (Club covers 50%).

The Club offers a 401(k) retirement plan with employee contributions available shortly after hire and employer contributions for eligible employees who meet age and service requirements.

Long‑Term Disability Insurance (Club covers 50%) [only available during open enrollment time].

Short‑Term Disability Insurance (Club covers 50%) [only available during open enrollment time].

12 Paid Holidays (New Year’s Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, and Christmas Day).

Employee Assistance Programs (EAPs) [Available after 90 days of employment on the first of the month] [EAPs include: 3 counseling sessions, Toll-Free Crisis Line, Legal & Financial Resource Center, Active Daily Living Resource Center, Weekly Webinars on wellness, Free Kits, Consumer Discounts].

It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. J-18808-Ljbffr Boys & Girls Club of the Antelope Valley