Cafe Waiter - Waitress

Server Job Description

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Responsibilities include:

Taking guests' orders.

Running food.

Handling cash & other forms of payment.

Making proficient sales transactions - using a point-of-sale system.

Properly checks I.D.s for guests who appear to be under 30 years old.

Demonstrating responsible alcohol service.

Demonstrating impeccable product knowledge.

Suggestive selling - using proven techniques.

Answering questions - accurately and politely.

Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.

Maintaining a clean & organized station including pre-bussing & table maintenance.

Performing opening, closing & side duties setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.

Demonstrating knowledge of all table/station numbers.

Directing guests to areas & restrooms.

Creating memorable experiences.

Entertaining guests to create "Raving Fans."

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Hard Rock International (USA), Inc.