Hardware Systems Engineering

ATM Systems Engineer Job Description Location: Must be able to work onsite 3-4 days in the Valparaiso, Indiana office

The ATM Systems Engineer is responsible for the implementation, maintenance, monitoring, and support of Automated Teller Machine (ATM) infrastructure and associated systems. This role ensures high availability, security, performance, and compliance of ATM networks, transaction processing systems, and supporting technologies. The engineer works closely with banking operations, infrastructure teams, vendors, and application support teams to deliver reliable ATM services to customers.

Essential Functions Deploy, configure, and maintain ATM hardware, software platforms, operating systems, middleware, and transaction processing applications.

Monitor ATM network performance and system health to ensure maximum uptime.

Coordinate ATM upgrades, relocations, and decommissioning activities.

Diagnose and resolve ATM software, communication, transaction-related, and peripheral incidents, including card readers, cash dispensers, receipt printers, and PIN pads.

Perform root cause analysis for recurring issues and implement corrective actions.

Develop and maintain monitoring dashboards and alerts; analyze transaction performance and ATM availability metrics.

Perform capacity planning, recommend infrastructure improvements, and proactively identify and mitigate system risks.

Collaborate with ATM vendors, managed service providers, financial network partners, product teams, and internal stakeholders.

Coordinate software releases, patch deployments, hardware upgrades, vendor support cases, and service‑level agreements.

Maintain technical documentation, operational procedures, disaster recovery plans, and support audit and regulatory compliance activities.

Position Requirements Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

Experience with ATM platforms such as NCR, Diebold Nixdorf, Hyosung, or similar.

Knowledge of Windows Server, Linux, and enterprise networking concepts.

Experience with transaction processing systems and payment networks.

Preferred Qualifications Experience in banking, financial services, or payment processing environments.

Knowledge of ATM middleware solutions and switching platforms.

Experience with monitoring tools such as Prognosis and Gasper.

Technical Skills ATM Platforms: NCR, Diebold Nixdorf, Hyosung

Windows Server, Linux

Networking: TCP/IP, VPN, DNS, routing, firewalls

Databases: SQL Server, Oracle

Monitoring Tools: Payment Protocols: ISO 8583, EFT networks

As a forward‑thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award‑winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60‑year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.