Head of Product, Healthcare

At Fay, our mission is to make nutrition a foundational pillar of preventative care, improving outcomes, accessibility, and affordability at scale. We're building AI-powered infrastructure to transform preventative healthcare. Today, Fay is a three-sided marketplace connecting providers, patients, and payers to revolutionize preventative care delivery. Our b2b2c business-in-a-box solution empowers dietitians to deliver high-quality, affordable nutrition care, helps patients take control of their health, and enables payers to build healthier member populations. Nutrition is our starting point, not the finish line. The platform we're building will expand into new areas of preventative health and wellness as we grow.
We're proud to be one of the fastest-growing companies in healthtech, backed by category-defining investors like General Catalyst, Forerunner, 1984, and Goldman Sachs.
Ready to leverage AI-driven technology to transform preventative care and make a real-world impact on health? About this Role As the Product Manager for our Scale Pod, you'll own the product surface that sits at the intersection of revenue, operations, and the patient's relationship with their insurance. Every dollar of claims revenue, every point of leakage we recover, and every moment a patient understands (or doesn't understand) what their insurance covers flows through the systems you'll build. It's a high-leverage role: small product improvements compound into millions in recovered revenue and meaningful trust with patients during one of the most confusing parts of healthcare.
This is an individual contributor role for a PM who is energized by ambiguous operational problems and wants their fingerprints all over how a rapidly growing healthtech company scales from thousands to millions of users.
What You'll Be Doing Own the claims & revenue product surface
Drive the product strategy for how Fay captures revenue from claims — from eligibility checks through submission, adjudication, denials, and appeals.
Identify and eliminate leakage across the revenue cycle: missed charges, denied claims, write-offs, and underpayments.
Work closely with engineers on complex system design problems involving payer integrations, claims lifecycle management, provider credentialing, and financial workflows.
Use research, support data, and quantitative signals to prioritize what matters most to patients.
Treat unit economics as a product input — understand contribution margin per visit and design accordingly.
Use Claude Code, Codex, and other AI tooling as part of your daily craft — prototype flows, mock up screens, spike on data, and pressure-test ideas before involving engineering.
Ship faster by closing the gap between idea and artifact. You sweat the details on UX, copy, and visual polish, and you push back when something isn’t good enough.
Write crisp specs, run discovery, prioritize ruthlessly, and ship with engineering and design.
Required Qualifications 3-7 years of product management experience, ideally with time spent on operationally complex, data-rich product areas.
Track record of shipping product that moved a real business metric — revenue, margin, conversion, retention, or operational throughput.
Strong analytical chops: proficient in SQL and/or product analytics tools (Mixpanel, Amplitude, Heap, etc.), plus spreadsheets and BI tools. You can do your own data exploration without waiting for an analyst.
You actively use Claude Code, Codex, or similar tools to prototype, explore data, and move ideas to artifacts quickly.
NYC or SF-based, and able to join the team in‑office on a hybrid rhythm.
Strongly Preferred Healthcare / healthtech experience — especially in revenue cycle, claims, billing, eligibility, credentialing, or payer integrations. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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