Head of Programme Management

We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. The Program Coordinator provides operational, administrative, and customer support to ensure the effective delivery of homecare services for PACE programs. This role focuses on supporting caregivers (HCPs), clients, and internal teams by managing onboarding/offboarding, compliance tracking, communication, and client relations. Assist caregivers with onboarding, orientation, credentialing, and system access.

Provide ongoing support to field staff by addressing questions, resolving issues, and ensuring they have the resources needed for successful assignments.

Communicate updates, policy changes, and assignment details clearly and promptly.

Support HCPs with timekeeping, payroll, and schedule confirmations.

Manage HCP timekeeping issues (e.g., Serve as a primary contact for PACE program clients, addressing inquiries and concerns promptly and professionally.

Ensure client-specific requirements, policies, and procedures are accurately documented and shared with caregivers.

Work with Compliance team to ensure caregiver are compliant with all regulatory, licensing, and agency standards.

Maintain and update databases, internal systems, and client portals with accurate caregiver and client information.

May be required to attend offsite job fairs and community events as needed.

May be required to provide after-hours, weekend, and holiday coverage based on business needs, ensuring timely coordination of staffing and effective communication with PACE program partners to maintain continuity of care.

Minimum of one (1) year of administrative or client support experience, preferably in healthcare or staffing.

Strong organizational and time management skills with ability to handle multiple priorities.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Bilingual skills preferred.

Strong problem-solving and relationship-building abilities.

High School Diploma or equivalent required; Company equipment (laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Burnalong Wellness platform (online classes and programs)

Local gym access

Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability

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