Hospital Liaison (Full Time)

Description: The Hospital Liaison serves hospital clients as an expert resource and service-oriented partner in the discharge of patients who require DME. This role delivers medical equipment in the hospital and coordinates equipment being delivered to the home.

Attends daily discharge planning meetings where applicable, record patient needs, communicate patient information to DASCO staff for benefits verification and inventory confirmation.

Meets with patient/family/caregiver to review discharge, equipment needs, and identify any additional needs.

Delivers equipment to patient’s room for home transition, educate patient/family/caregiver on use, care and maintenance of equipment, completes necessary paperwork, accurately and patiently answers all questions.

Maintains working knowledge of home medical equipment and DASCO products and services.

Manages consignment accounts, including inventory, paperwork, and the consignment process, with efficiency and cost reduction in mind.

Supports a variety of branch operation functions as needed, which may include inventory, records-keeping, working reports, cross training in the branch and order-entry, while also maintaining policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Board of Pharmacy, and all other applicable rules and regulations.

Encourages and grows relationship with hospital partnership team members.

Other duties as assigned by the branch office manager.

High School diploma or GED equivalent.

Associate’s degree in related field.

Six months’ experience in healthcare/medical/insurance/DME customer service role

Compliance

Customer service / Client focus

Position Type/Expected Hours Of Work: This is a full-time position, and hours of work and days are typically Monday through Friday, 8:00 a.m. Work Environment: This job operates primarily in a hospital setting, and also spends some time in a professional office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel: Some travel is required between the branch and hospital location. Overnight travel may be required for continuing education and meetings at the corporate office.

DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DASCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

DASCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.