Head of Operations & Business Management

Union Square Hospitality Group (USHG), founded by celebrated restaurateur Danny Meyer, is bringing its award-winning approach to hospitality and people-first culture to Downtown Detroit in early 2026.

Guided by Enlightened Hospitality, USHG’s philosophy puts employees first, creating an environment where talent thrives, guests feel cared for, and excellence is a daily standard.

Located at Hudson’s Detroit on Woodward Avenue, our team will be at the heart of the city’s Central Business District, surrounded by world‑class dining, shopping, public spaces, art, and culture - all steps away from major sports venues and the Detroit Riverfront.

This is a chance to be part of something truly special: a dynamic destination that combines city culture, community, and experiences. Join us as we bring USHG’s signature hospitality to Detroit, and help shape the future of the city’s vibrant dining scene.

The Director of Operations is responsible for driving operational excellence and ensuring the overall performance. In partnership with the General Manager and Executive Chef who will both report to this person, this leader sets, meets, and exceeds business goals while aligning with the mission, values, and vision of Union Square Hospitality Group.

This role also may include opportunities to visit New York for onboarding, training, and professional development.

Cultivate a culture of Enlightened Hospitality for all stakeholders that supports our business objectives and growth

Drive the financial success of the business across all areas, reinforcing the virtuous cycle of Enlightened Hospitality for all stakeholders

Collaborate with the management team to actively monitor guest feedback across all channels, identifying opportunities to enhance guest experience and cultivate a devoted base of regulars

Provide consistent, constructive feedback to foster a high‑performing team dedicated to hospitality, operational excellence, and business success

Maintain a strong partnership with the Executive Chef and kitchen management team to ensure alignment on business goals, initiatives, and overall execution

Proactively seek internal and external opportunities to grow the team while prioritizing diversity, inclusion, and belonging

Balance daily operational and administrative responsibilities with sound judgment, making decisions that support both the short‑term and long‑term success of the business

Serve as a key partner to Home Office departments, leveraging subject matter expertise to support the rollout, training, and communication of company‑wide initiatives

Act as a strategic partner to Home Office departments, ensuring smooth execution of company‑wide initiatives, training, and operational rollouts

Minimum of 10 years of progressive leadership experience in restaurant and hospitality management, including General Manager or equivalent roles

Proven expertise in restaurant operations, including financial management, team leadership, and guest experience excellence

Strong business and financial acumen, with the ability to analyze performance metrics and drive strategic growth

Proficiency in restaurant management systems and operational processes, ensuring efficiency and consistency across all areas

Bachelor’s degree preferred but not required, with a strong emphasis on hands‑on experience and leadership capabilities

At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. As a Director of Operations, you’ll enjoy:

Competitive pay and bonus potential: Annual compensation of $140,000-$155,000 plus eligibility for a performance‑based bonus, with consideration for your experience and impact

Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care

A matched 401(k) plan to help you grow long‑term savings

Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services

Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship

Dining Credit: An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants

Dining Discount: 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones

Pre‑tax commuter benefits for transit and parking

Growth and community: Hospitality is a team sport where everyone deserves an opportunity to thrive and belong

This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

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