Head of Operations & Business Management

The central mission of a Dedicated Operations Manager is to maintain and increase revenue by managing a portfolio of accounts with specific set sales goals. Goals will be monthly, quarterly, and annual. The production will come by executing against our defined sales process to develop a strategy for ongoing growth and development of assigned accounts. This role works between the sales and carrier teams to define success for each customer and ensure RTI customers receive the best possible experience.

Key Responsibilities

Engage customers to build relationships to win more business and generate organic growth

Bid upon and pull freight from large customer load boards

Pull freight from ad hoc customer e-mails and phone calls

Competitively price RFPs

Hold regularly scheduled service review meetings with the clients

Understand and execute against the sales process to manage accounts

Develop a comprehensive understanding of the transportation brokerage industry

Think strategically around customer problems to deliver our value proposition(s)

Address any questions/issues that occur during time of pickup through time of delivery

Work with customer service representative to accurately set all pickup and delivery appointments

Work with carrier team and customer service representative with any accessorial charges that occur

Achieve daily goals assigned by management and oversee that daily goals are being met

Work with carrier sales team, customer service representative, and management to understand all customer information and needs to accurately provide the best service for each order

Understand all functionality within our company's system to accurately perform all broker/dispatch to carriers efficiently

Maintain accurate billing information under each order assigned to carriers while providing information to the billing department, customer service representative, and team manager for correct payment

Providing correct data on rates, spot pricing, and approvals to the billing department to insure all billing is accurate to meet billing needs in a timely manner

Accurately providing proof of delivery or bill of lading on each assigned order upon request

Required to be on-call as requested per management

Insure all office property (including laptop and cell phone) are taken care of

Flexibility to change to provide the best office structure to meet business needs

Evaluations

High attention to detail

Goal oriented and motivated

Teamwork

Punctuality and Reliability

Hard work ethic and quality performance

Adaptability and Flexibility

Ability to multitask and prioritize

Qualifications

Experience: 5+ years in transportation logistics management preferred

#J-18808-Ljbffr Riverside Transport, Inc.