Platform Engineering

The Senior Windows Server Engineer serves as a subject matter expert (SME) for the enterprise Windows Server ecosystem. This role provides technical leadership in design, engineering, maintenance, and continuous improvement of Windows Server platforms. The successful candidate will exhibit deep expertise in the Windows Operating System, PowerShell automation, in‑place upgrade strategies, and standardized server build frameworks, along with the ability to mentor engineers and influence platform strategy.

Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration‑related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.).

This position is office‑centric 5 days a week in one of the following offices: Performs problem tracking, diagnosis and root‑cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.

Documents all relevant end‑user interactions and steps taken to resolve incidents.

Communicates status of issue resolution to internal customers.

Applies in‑depth knowledge of application support and an understanding of best practices.

Typically leads moderately complex projects and participates in larger, more complex initiatives.

Bachelor’s degree and five years of experience in development or application support or an equivalent combination of education and work experience.

In‑depth knowledge in information systems and ability to identify, apply, and implement best practices.

Understanding of key business processes and competitive strategies related to the IT function.

Ability to plan and manage projects.

Bachelor's degree and six years of experience or an equivalent combination of education and work experience.

Banking or financial services experience.

10+ years of hands‑on experience administering Windows Server OS in enterprise environments.

Ability to lead the design, implementation, and optimization of large‑scale enterprise Windows Server environments.

Define and enforce platform standards, server build patterns, and configuration baselines.

Guiding junior and mid‑level engineers through technical mentoring, peer reviews, and knowledge‑sharing sessions.

Familiarity with Active Directory, Group Policy, DNS, DHCP, and core Windows services.

Experience with ServiceNow for incident, change, problem, and CMDB processes.

Understanding of virtualization technologies (Hyper‑V, VMware).

Manage and support Windows Server environments (2012 R2-2022).

Execute and document consistent server build procedures.

Troubleshoot performance, reliability, and security issues.

Visual / Audio / Speaking: Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding: Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel: Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non‑temporary position for which you apply, based on full‑time or part‑time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.