Head of Transportation & Logistics

Job Description Waypoint Detailed Delivery is a fast-growing logistics company specializing in the time-sensitive transportation of food and agriculture samples to laboratories across the country. These laboratories perform critical testing to help ensure the safety, quality, and integrity of the food supply before products reach consumers.

The Logistics Manager leads and supports the Logistics Specialist team responsible for coordinating time-sensitive transportation across the company's operations. This position provides day-to-day leadership, coaching, and operational support while ensuring service expectations, billing opportunities, and operational procedures are consistently followed. The ideal candidate is a strategic, customer-focused leader who develops employees, improves processes, and identifies opportunities to reduce costs while maximizing service quality.

Lead, coach, and develop Logistics Specialists while fostering a culture of accountability and exceptional customer service.

Serve as the primary escalation point for operational questions and complex service issues.

Identify training opportunities through quality reviews, performance trends, and recurring issues.

Support onboarding, cross-training, performance evaluations, recognition, and employee development.

Monitor daily operations to ensure orders, routes, and customer requests are handled accurately and on time.

Coordinate with drivers, customers, vendors, and internal teams to resolve service issues quickly.

Support weekend and after-hours operations as needed to ensure staff receive appropriate leadership support.

Strategic Improvement & Financial Performance

Analyze operational trends and recommend process improvements that enhance efficiency and customer satisfaction.

Monitor key performance indicators and provide recommendations to leadership.

High school diploma or equivalent required; associate or bachelor's degree preferred.

Three or more years of logistics, dispatch, transportation, customer service, or operations experience.

Proficiency with Microsoft Office 365 and the ability to learn transportation management systems.

Strategic thinker with a strong customer-service mindset.

Ability to balance operational efficiency, profitability, and customer satisfaction.

Frequently sit, stand, walk, and use standard office equipment.

Work is performed primarily in an office environment with frequent use of computers, phones, and transportation systems. Occasional evenings and weekends may be required to support business operations.

Medical, Dental, and Vision insurance

Short-Term & Long-Term Disability and Life Insurance

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.