Referral Specialist Specialist Care Clinic

Physician Referral Service Position
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. This position carries out the day-to-day activities of a physician referral service, including referring incoming calls to appropriate physicians or clinics, notifying physicians when their patient has been admitted to the hospital and monitoring and updating multiple databases. This position is not responsible for providing patient care.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Facilitates access for patients, physicians, employees and Outreach and Network Development to the system.
Answers inbound calls and refers callers to a specific physician or clinic based on the caller's stated medical issue(s).
Logs inbound calls and prepares quarterly reports that summarize referrals to specific physicians and clinics.
Notifies the patient's physician (either internal or external to the organization) that their patient was admitted to the system and provides or helps gain access to pertinent medical information.
Maintains and updates several databases with accurate physician contact and demographic information, such as specialty areas, credentials, gender and language(s) spoken in order to expedite referral services.
Assists other departments with collecting and entering doctor satisfaction surveys.
Based on call, initiates the process of receiving the patient into the system by creating a referral shell to send to the appropriate outpatient clinic for request for medical care.
Demonstrated strong customer service skills and excellent personal interaction, with the ability to constructively interact with physicians, clinic managers, and support staff.
Ability to work with minimal supervision, adaptability and high tolerance for ambiguous work situations.
Ability to use computerized medical records to facilitate patient and physician access to the system.
Ability to understand and facilitate the referral process of the institution. This includes an in-depth knowledge of specialty care services provided and physicians that support those service areas.
Knowledge of medical terminology and experience in a healthcare environment preferred.
Two (2) years of experience in health care, or the equivalency.
Experience scheduling patient appointments and navigating patient electronic medical records.
Extensive knowledge of medical terminology and experience in a healthcare environment.
Bilingual.
Working experience in an outpatient clinic and/or in large complex medical center(s).
Experience in a health care financial setting.
Employee must be able to meet the following requirements with or without an accommodation.
~ This position involves sitting most of the time and is not exposed to adverse environmental conditions.

University of Utah Health