Front Desk Receptionist Assistance

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Overview:

Individual who acts as the central point of communication among patients, partners and providers; responsible for providing front line activities to include scheduling, registration, cash handling and overall support services to patients and guests.

Responsibilities: Essential Duties and Responsibilities Clerical

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.

Retrieves messages from voice mail and forwards to appropriate personnel.

Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.

Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

Monitors visitor access and issues passes when required.

Receives, sorts, and routes mail, and maintains and routes publications.

Orders, receives, and maintains office supplies.

Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.

Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.

Performs other clerical duties as needed. Epic Scheduling and Registration

Schedules patient appointments

Responsible for EMR Electronic Medical Records registration check-in processes in Epic .

Loads, verifies and updates patient demographics.

Scans, loads and verifies insurance coverage.

Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.

Reviews all Alerts in Epic and refers patient to a PFC when necessary.

Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.

Provides patient with an estimated self-pay obligation when appropriate.

Performs cashiering functions online payment posting within Epic.

Processes payments and deposits by adhering to the systems Cash Handling Policy.

Completes daily closing report and balances their individual cash drawer at the end of each day.

Performs petty cash count in and out daily and records appropriately.

Assist patients with MyChart signup and activation.

Replies to MyChart messages in a timely manner, closing messages when complete.

Safeguards patient privacy and confidentiality per MHS policies.

Preps Routes daily for upcoming appointments for frontline registration.

Reviews daily work queues and corrects identified patient registration errors.

Utilizes Epic waitlists based on provider preference.

Reviews and updates no-shows and cancellations for the day Education and Experience High School diploma or equivalent Previous medical reception or reception experience preferred. Skills and Abilities Understands and demonstrates Critical Moments of Service techniques and standards Ensures reception and lobby areas are well maintained and clean May be required to work flexible hours and overtime during peak hours. Preforms all other duties as assigned. May be responsible for working in alternate locations Basic knowledge of keyboard skills and medical terminology preferred. Good interpersonal and written communication skills. Basic knowledge of Epic preferred. Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. Medium work exerting 10 to 25 lbs of force or lifting occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard.

Benefits: Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.