Server / Front of the House / Customer Service

Join our passionate community brought together by our love for great beer, cider, and the process that makes it all happen. Quality is our thing, and so is staying curious-always learning, tweaking, and pushing to get better at what we do. We're fired up by the people who enjoy our pours and the teams that make it all possible. If you're into collaboration, craft, and being part of a tight-knit crew, we'd love to raise a glass with you.
Artisanal Brewing Ventures (ABV) is a top 10 regional craft alcohol company in the US, made up of 5 long standing, successful craft brands (75+ combined years!): Victory Brewing, Bold Rock Cider, Sixpoint Brewery, Southern Tier Brewing & Southern Tier Distilling. We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities, & our corporate headquarters.

Flexible Schedules & Ample Product Discounts
Opportunities for Growth Across 5 Successful Brands
At Victory, we've always believed that great beer comes from a deep respect for the craft. That spirit inspired our decision to join Artisanal Brewing Ventures in 2016. By partnering with a community that shares our values and supports the behind-the-scenes work-like marketing, operations, and finance-we freed up our brewers to do what they do best: focus on the art of brewing. More time, more creativity, and more opportunity to craft the innovative, flavorful beers that have defined Victory since the beginning.
Server
The Server provides table service to taproom guests by taking orders for food and beverages, delivering orders to the table, and ensuring that guests have a pleasant taproom experience. As a Tableside Brand Ambassador, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience. This role combines product knowledge with exceptional customer service to create memorable interactions that reflect the values and quality of our brand.
Reports to: General Manager or Front of House Manager on duty
Knowledgeable about and able to answer questions regarding all ABV beverages, menu offerings, brewing/cider making processes, etc.
Communicate clearly and respectfully with guests, teammates, and management
Take food and beverage orders and places orders accurately through the point-of-sale (POS) system
Ensure that food is prepared correctly and to guests' satisfaction; return incorrect or improperly cooked orders to kitchen
Deliver food, beverages, condiments, and other requested items to guests
Aid in overall cleanliness and maintenance of taproom
Must have a passion for hospitality and craft beverage
Previous experience as a server preferred
Excellent interpersonal and customer service skills
Well-organized with ability to take and place food and beverage orders accurately
Must be able to lift, balance, and carry trays of food weighing up to 20 pounds

Artisanal Brewing Ventures is an Equal Opportunity Employer
Artisanal Brewing Ventures is an Equal Opportunity Employer.