Head of Operations Management (m/w/d)

Primary Responsibilities The Operations Manager will provide organized, functional administrative operations, efficiently serving all employees by providing a safe, clean and pleasant first-class office work environment. Budget development using On Budget Review and approve facilities related invoices, preparing check requests when appropriate. Provide management and oversight functions to Epiq. Assist in space planning and construction/renovation efforts. Maintain and update floor plans, as well as maintain construction, renovation and base building drawings. Manage supplies and provide approval for special supply requests. Provide input with respect to lease compliance. Perform liaison functions with building management. Manage inbound and outbound fax services. Manage all inbound and outbound mail and courier services. Manage mail metering equipment and replenish postage funds when necessary. Manage security and safety program for office. Mange building and office space access. Manage parking activation and parking validation program. Coordinate and manage local cab and sedan services. Oversee set up of all new hire office space. Manage visitor offices. Oversee and conduct internal office moves. Manage catering needs and kitchen supplies. Manage the cleanliness and upkeep of all pantries, kitchens and breakrooms. Ensure that all firm files are properly labeled and entered in Legal Key Manage all off-site storage of files, recall files from storage and ensure boxes of files are clearly and correctly labeled. When requested, properly dispose of files, ensuring Legal Key is properly annotated. Manage office recycling and confidential document destruction program. Manage and provide oversight of all client services and reception functions. Provide facilities and operations orientations for all new hires.
Qualifications REQUIRED EDUCATION, KNOWLEDGE, AND EXPERIENCE BA/BS and 7 - 10 years’ progressive experience in the Facilities Management or related field. Candidates with previous experience acting as Facilities Manager in a large professional services firm or law firm environment are preferred.
REQUIRED SKILLED AND ABILITIES Experience with CAD drawing application. Space management reporting. Strong proficiency in Microsoft Office - Excel, PowerPoint, Word, and Outlook. Project management experience is required.
Ability to assemble furniture. Our responsiveness has placed us among the Top 25 Most Recommended Law Firms Among GCs for five years running in BTI’s benchmark survey of corporate counsel.

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