Retail Online Shopper

We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Title: Aisles Online Shopper
Department: Aisles Online
Responsible for selecting “the best of the best” products for our online shoppers. Will also be responsible for accurately selecting groceries ordered online by our customers.
Partnerships
Customer focused
Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by: (examples include)
Loading or unloading heavy items.
Making note of and passing along customer suggestions or requests.
Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
Accurately selects groceries ordered online by customers.
Selects highest quality produce, meat, and other fresh products.
Adheres to company policies and individual store guidelines.
Tenders customer orders through POS and charge the customer’s credit card.
Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival.
Lift, carry, and load groceries into customer vehicle.
Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
Performs other job-related duties and special projects as required.
High school diploma or equivalent preferred.
Must possess the ability to substitute products for customers, upon request and unavailability.
Ability to work independently and complete daily workload with limited supervision.
Visual requirements include: ability to see detail at near range with or without correction.
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.
The duties of this position are mostly performed in a retail store setting. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. Equipment Used to Perform Job
Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).
Has daily contact with store personnel, customers, and the general public.