Head of Supply Chain & Logistics

Skylight is a technology startup based out of Los Angeles and San Francisco. Our founders are former venture capitalists and serial entrepreneurs, who have scaled this business to $180M+ in annual revenue while being completely bootstrapped and profitable. We think often about the thousands of smiles we are able to put on our customers’ faces each day, and it fills our hearts with purpose. Position: Retail Logistics Manager, Club Channels

The Retail Logistics Manager will own the day to day execution & scale of our global retail operations for club channels: Costco, Walmart, Sam’s Club. You will be responsible for tracking and maintaining high wholesale customer satisfaction by delivering products accurately and on time. You will proactively manage 3PL warehouses, freight carriers, and the relationships with our wholesale retailers’ operations teams. This role requires building and maintaining scalable processes, tools, and reporting while ensuring seamless delivery experiences across multiple markets globally. Develop and execute global fulfillment strategies to optimize delivery performance, cost efficiency, and customer satisfaction across US & international markets (OTIF).

Develop and monitor KPIs for global fulfillment operations, including delivery times, costs, and accuracy metrics.

Design and implement automated fulfillment processes, systems and reports while collaborating with key stakeholders across regions.

Responsible for tracking incoming shipments and quantities, running analysis on inventory levels against Retailer on-hand quantities, sell-through, planned orders and incoming shipments to determine gaps and/or surplus.

Communicate with Retailer partners/ Inventory teams on planned future orders and open shipments.

Establish and maintain relationships with 3PLs, outbound transportation brokers, and outbound carriers (FTL, LTL).

Manage 3PL fulfillment for wholesale accounts including creating Standard Operating Procedures (SOPs) for each retailer

Monitor and report order processing lead times, troubleshoot, and escalate critical issues (missed appointments, missed ship dates, late deliveries, etc) ensuring all Retailer criteria are met for each order.

Oversee and directly manage the booking of appointments with 3PL, freight forwarders, and wholesale customers.

Execute EDI documents (850-Purchase Order, 856-Advanced Ship Notice, 810-Invoice) to ensure accurate and timely systematic communication with our wholesale retail customers.

Maintain order management system of record – NetSuite, promptly moving orders through standard fulfillment phases: intake & validation, 3PL warehouse allocation, and customer delivery.

Lead continuous improvement initiatives across global fulfillment operations.

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field

4+ years of experience in retail fulfillment operations, or supply chain management

Demonstrated experience managing fulfillment and delivery operations with 3PLs to retailers

Proven experience managing fulfillment for the following retail accounts (Costco, Walmart, Sam’s Club)

Experience with outbound transportation management and broker/carrier negotiations

Proficiency as a user of warehouse management systems

Advanced analytical and problem-solving skills with data-driven decision-making ability

Excellent project management skills with experience leading cross-cultural teams

Bonus Points for:

Proven experience managing fulfillment for the following retail accounts (Best Buy, Target)

MBA or MS in Supply Chain Management, International Business, or related field

Experience with major ERP systems and fulfillment automation platforms

Six Sigma certification or similar process improvement qualifications

Experience with e-commerce fulfillment operations

Knowledge of emerging fulfillment technologies and innovations

Experience with sustainability initiatives in logistics operations

Competitive Salary + Equity Package

Wellness, learning, and home-office budgets

Health, Dental & Vision Medical Plans

Company holidays on the first Friday of every month (Except November & December)

Equal opportunity employer Skylight is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. but for legal reasons, we have to list NY and CO separately.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.