Immediate Need - Front Desk Receptionist

15.45 USD Hourly

The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills.

Provide administrative, reception and program support to management and staff.

Manage phone activity including providing general knowledge to callers.

Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner.

Register and assign rooms to guests.

Assist in coordinating the Front Desk and the Housekeeping Department.

Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.

Resolves guest complaints within scope of authority, otherwise refer the matter to the management.

Maintain awareness of safety issues, and report them immediately to your manager.

High School Diploma preferred. Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.

Computer proficiency.

Excellent interpersonal, administrative, telephone and other communications skills.

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Ability to sit at a desk and monitor phones for extended amounts of time.

Ability to withstand temperatures in indoor and outdoor environments.

Reading and writing work-related documents in English.

Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.