HR Recruiting Generalist - REMOTE

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an HR Generalist based in the United States.

As an HR Generalist, you will play a key role in connecting HR operations with strategic human resources support, helping managers navigate complex employee and organizational matters. You will provide practical guidance on performance management, annual reviews, employee inquiries, and people-related processes while ensuring consistency, fairness, and compliance. Working closely with HR Business Partners and cross-functional People teams, you will help translate business needs into effective HR solutions. This role combines employee support, sound judgment, data management, and project coordination in a distributed work environment. You will also contribute to improving HR workflows, documentation, and service delivery through process optimization and AI-enabled tools. This remote opportunity offers broad exposure to human resources and a strong pathway toward future HR Business Partner responsibilities.

\Manager Coaching and HR Guidance:

Serve as a primary point of contact for managers seeking guidance on nuanced HR matters, providing practical recommendations aligned with company policies, established practices, employee experience, fairness, and risk considerations.

Conduct detailed employee and manager inquiries, ask relevant follow-up questions, gather facts and timelines, document findings objectively, and determine appropriate next steps.

Assess HR requests based on complexity, urgency, business context, and potential risk, ensuring cases are resolved appropriately or routed to the relevant teams.

Performance Management and Annual Reviews:

Partner with HR Business Partners to coordinate and execute performance management, annual review cycles, and other people-related initiatives, ensuring accurate documentation and end-to-end process completion.

Contribute to talent initiatives, position management, organizational changes, job profile updates, and other HR projects in collaboration with HR Business Partners and Centers of Excellence.

Coordinate with the Employee Service Center, HR Business Partners, and other People teams to maintain continuity, improve case resolution, and deliver a consistent experience for employees and managers.

Participate in HR team meetings, talent discussions, and relevant planning sessions to understand business priorities, share operational insights, and identify opportunities to improve HR support.

Process Improvement and Documentation:

Develop and refine standard operating procedures, playbooks, guidance materials, and triage rules based on recurring case patterns, stakeholder feedback, and operational needs.

HR Systems and Data Management:

Maintain accurate HR records, support data processing and interpretation, and use HR information systems and service management tools to manage requests and ensure documentation quality.

Explore and apply AI tools to streamline workflows, improve documentation and analysis, identify recurring patterns, and enhance the efficiency and quality of HR service delivery.

Handle sensitive employee information, performance matters, employee relations inquiries, and organizational changes with discretion, professionalism, and appropriate confidentiality.

At least 2 years of relevant HR experience in shared services, employee service centers, HR operations, employee relations, or HR generalist positions.

HR Case Management:

Experience handling employee and manager inquiries, gathering relevant information, documenting cases clearly and objectively, and coordinating appropriate follow-up actions.

Demonstrated ability to assess ambiguous situations, prioritize requests, distinguish routine matters from complex or high-risk issues, and determine when escalation is necessary.

HR Operations Knowledge:

Familiarity with HR policies, employee lifecycle processes, performance management, annual review cycles, and general HR operational practices.

HR Technology Proficiency:

Experience using Workday or a comparable human resources information system (HRIS), as well as ServiceNow or similar service management and case-tracking platforms.

Strong written and verbal communication skills, including the ability to explain policies, provide clear guidance, document sensitive matters objectively, and communicate effectively with stakeholders at different levels.

Ability to build trust with managers, employees, HR Business Partners, and cross-functional teams while working effectively through ticketing systems, instant messaging, and live conversations.

Strong discretion and reliability when handling confidential employee information, performance concerns, employee relations matters, and organizational changes.

Interest in identifying recurring issues, refining standard operating procedures, improving workflows, and developing scalable approaches to HR service delivery.

Previous experience in a tiered HR support or shared services model where accurate case routing, service-level agreements, and escalation processes are essential is an advantage.

Hands-on experience using AI tools such as ChatGPT, Claude, or Gemini to improve workflows, documentation, research, or analysis is beneficial.

Preferred Project Support Experience:

Experience contributing to organizational change, job leveling, job profile updates, or related HR projects through project coordination, documentation, and stakeholder preparation is a plus.

Remote Work Readiness:

Ability to work independently, collaborate effectively in a distributed environment, and maintain productivity while supporting employees and managers remotely.

Equity Awards:

Eligibility for additional equity awards based on factors such as experience, performance, and location.

Remote Work Flexibility:

Work remotely from an approved location within the United States, subject to limited geographic restrictions.

Gain broad exposure to HR operations, employee relations, performance management, organizational initiatives, and strategic people support.

Professional Growth Opportunities:

Develop the skills and experience needed to pursue future HR Business Partner roles.

Work closely with HR specialists, business partners, and cross-functional teams in a distributed and technology-enabled environment.

Innovation and Process Improvement:

Opportunities to leverage AI tools and contribute to more efficient, scalable, and effective HR services.

to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. Data Privacy Notice:

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