Head of Operations Management (m/w/d)

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.

With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.

Responsible Environmental Stewardship

Operations Manager

The Manager of Operations oversees the operations performed within a branch. Specifically, providing leadership, guidance, and coordination of services to ensure the distribution of all medical equipment, supplies and services delivered to a patient’s home accurately and on-time. Collaboration with leadership, health systems, hospice partners and key community referral sources to improve patient services. The Manager of Operations may also serve as the site leader in absence of on-site leadership.

Oversees timely and efficient execution of all branch operations including Delivery, Warehouse, Logistics and Respiratory staff (with appropriate clinical supervisory support, as required)

Ensure that the services provided via the branch location are done so in accordance with all federal, state and local laws, rules and regulations, including but not limited to those put forth by: CMS, Department of Health, DOT, FDA, OSHA, and the company’s accreditation organization

Manage logistics team providing daily direction and communication to employees so that orders are routed in a timely, efficient, and knowledgeable manner or exceed productivity and cost per delivery goals

Ensure cost-effectiveness and delivery timeliness through selected method of delivery regarding delivery management throughout organization

Responsible for managing inventory and working collaboratively with the department leaders to ensure that all customers receive their goods and services with a timely, efficient, and clinically safe manner

Control inventory at the branch level. Addresses service concerns, identifies trends and reacts accordingly

Responsible for root cause analysis and problem resolution for all operations reviewing trends of customer service failures, determines root cause analysis, and implements appropriate communication / measures for improvements

Inform the physicians and pertinent others of the changes in the patient’s condition through visit reports and telephone communication

Works with others to ensure initial and ongoing training occurs regularly with return demonstration and accountability as evidenced by achieving operational and regulatory audit goals.

Assist in resolving patient equipment problems under emergency conditions

Assist with preventative maintenance, required service checks, and patient/environmental assessment on home respiratory equipment during scheduled visits to patients

An associate degree from an accredited college required, bachelor’s degree preferred

Relevant experience in health care, insurance customer services, claims, billing is preferred

Comprehensive medical, dental and vision coverage (eligible first of the month following hire)

Paid Time Off Plans including 6 paid holidays

Employee Stock Purchase Plan

Short and Long-term Disability Insurance

Life and AD&D Insurance

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

Spousal Advantage Reimbursement Plan

Identity Theft Protection and Legal Plan

*Company conducted Motor Vehicle Record Check is required for driving roles

As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website:

In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here:

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.