Medical Records/Front Desk Receptionist

Medical Receptionist

We're looking for great people to join our team. We're looking for individuals who are passionate about providing exceptional customer service and who maintain a positive, friendly attitude and mindset each and every day. As a Medical Receptionist in our practice, you will be responsible for providing a wide range of clerical duties while coordinating patient visits in check-in, check-out and scheduling roles. If you are looking for great co-workers, a consistent schedule, and a supportive environment, we invite you apply.

Location(s):

• 2121 Highland Avenue, Knoxville, TN 37916 (3-4 days/wk).
• 9017 Cross Park Drive, S100, Knoxville, TN 37923 (1-2 days/wk).

Days: Monday - Friday, No weekends

Benefits:

• Vacation/PTO Leave.
• Sick Leave, Medical Insurance.
• 401k Retirement Plan.
• FSA/HSA options.
• Paid Holidays.
• Supplemental Options (Dental, Vision, Life, Disability, etc.).
• Uniforms.
• CPR Certification.

Qualifications:

Excellent people skills and communication skills with great eye contact and a clear and pleasant voice.

Neat, well-groomed, professional appearance; body art covered, earrings only preferred.

Detail-oriented, able to multitask and work in a fast-paced environment.

Reliable and punctual attendance.

Strong problem-solving, time management and organizational skills.

Knowledge of medical terminology, insurance verification and eligibility preferred but not required.

Strong computer and typing skills; learns quickly; experience with electronic medical records preferred.

Understanding of confidentiality and handling sensitive patient information.

Responsibilities:

Greets, engages, and communicates well with patients and their families while providing an excellent customer service experience.

Collaborates with clinical staff and other offices to ensure a seamless patient experience.

Serves in check-in, check-out, and medical record roles.

Responds to phone inquiries in a timely and professional manner.

Performs insurance eligibility and benefits verification.

Appointment scheduling, reminders, and confirmation; assesses schedule for optimal patient flow.

Maintains accurate and up-to-date demographic and clinical data utilizing EMR and information systems while ensuring confidentiality.

Collects copays and payments on account.

Manages office supplies, equipment, and inventory.

Provides administrative support to management staff as required.

Maintains an organized and clean reception area.

Perform other clerical and administrative tasks as needed.

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