Head of Operations & Business Management

Operations Manager Final Mile
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Lead daily operations for local and regional big and bulky home delivery networks.

Maintain a well-kept fleet of delivery trucks and schedule preventative maintenance.

Reduce damage rates, missed delivery windows, and return product costs.

Track key metrics like On-Time Delivery (OTD), cost-per-stop, and revenue per truck.

Resolve high-escalation customer complaints regarding damaged property or late arrivals

Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons

Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales

Partners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests

Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and security

Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems

Leads an efficient and successful operations while successfully mitigating any barriers to success

Partners with engineering to implement and maintain proper layout of warehouse and product placement

Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution center

Ensures adequate staffing, training, coaching and development for employees

Provides hands on management of the distribution center including interviewing, hiring, and training Supervisory and hourly staff; and appraising performance to create a strong company culture

Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable

Effectively manages the budget and P&L of the operation

Addresses complaints and resolves problems

For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

Experience with warehouse management systems preferred

Experience with labor management systems and productivity initiatives preferred

Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to write reports, business correspondence, and procedure manuals

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Access wages early with the Rain financial wellness app

Health, dental, and vision insurance after 30 days of employment

Access to employee perks like fitness class discounts and free access to a relaxation and meditation app

Free financial wellness programs

Opportunities to volunteer and give back to your community

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