Caregiver: Residential Home Care

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.The Backup Care Specialist provides customer service support for clients with backup care needs for their children, dependents or adult loved ones. explaining the backup care program available to them; documenting the details of the request in case management system; Client interactions are via telephone, web, chat, and email.

Provide top-notch customer service to all clients and providers.

Conduct research and provide backup care referrals.

Ensures the highest quality of client satisfaction by meeting the company standards for production and quality.

Utilize and document case information in LifeCare’s CRM database.

Log, track and document all support issues by utilizing the call tracking software tools.

Maintain department and individual standards for performance.

Consistently meeting call center metric standards for average speed to answer, service level agreements, and abandon rates to guarantee highest quality of customer satisfaction.

Associates or Bachelor’s Degree preferred.

Familiarity or experience in a child care and/or adult care setting.

Strong attention to detail and adherence to call center metrics.

Excellent computer literacy and keyboarding skills.

Experience with Customer Relationship Management (CRM) systems a plus.

Experience with MS applications.

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care

Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

#J-18808-Ljbffr Care.